About Marlborough Tiles
Marlborough Tiles is a long-established British tile manufacturer, creating beautiful wall and floor tiles from our factory in Marlborough, Wiltshire. Combining traditional craftsmanship with contemporary design, we work with homeowners, interior designers, architects and trade customers in the UK and internationally.
We are looking for a friendly, organised and enthusiastic Sales & Customer Service Assistant to join our team at our Marlborough factory and office.
This is a varied, hands-on role, primarily supporting our Sales Administrator with the day-to-day running of our busy sales office and providing excellent service to our customers. There will also be occasional opportunities to assist our marketing team with website content, photography, filming and photoshoots.
The role would suit someone looking for a full-time position although we are happy to consider school hours (Monday to Friday) employment for the right candidate.
The Role
Working as part of our Sales and Marketing team, you will help ensure customer enquiries and orders are handled efficiently and professionally from initial enquiry through to delivery.
No two days are likely to be exactly the same, and you will need to be comfortable balancing different priorities in a busy working environment.
Your responsibilities will include:
- Booking customer shipments with freight and courier providers
- Providing customers with product, order and delivery information
- Liaising with customers regarding the progress of their orders
- Handling customer queries or disputes in a professional and helpful manner
- Working with colleagues across production, warehouse and dispatch to help resolve customer queries
- Maintaining accurate customer and order records
- Liaising with freight providers regarding collections and deliveries
- Following up on delivery issues where required
- Preparing and maintaining paperwork and electronic records
- Updating spreadsheets and internal systems
- Supporting the Sales Administrator with general administrative duties
You will also support the day-to-day activities of the sales office, including:
- Answering customer sales enquiries by telephone and email
- Taking, processing and completing customer orders
- Assisting customers visiting our Marlborough showroom
- Helping customers with tile choices, samples and general product enquiries
- Ordering office and factory supplies
- Assisting with other office and general tasks as required
Marketing Support
Although primarily a sales and customer service role, you will also have the opportunity to support our marketing activities. This may include:
- Making basic updates to the Marlborough Tiles website
- Assisting our Brand & Content Marketing Executive with photography and filming
- Helping to prepare products, samples and locations for photoshoots
- Assisting during photoshoots and content creation
- Supporting other straightforward marketing and content tasks as required
Previous marketing experience is not required; we are looking for someone who is comfortable learning new tasks and getting involved with a focus on sales and customer service primarily.
About You
We are looking for someone who is personable, practical and highly organised, with the confidence to communicate with a wide range of customers.
You will need:
- Previous experience in an administrative, office-based or similar role
- Strong customer service and communication skills
- A confident and professional telephone manner
- The ability to communicate clearly and professionally by email
- Good organisational skills and attention to detail
- The ability to work quickly and accurately, including during busy periods
- The ability to prioritise different tasks and work effectively under pressure
- Strong IT skills
- Good working knowledge of Microsoft Office, particularly Outlook and Excel
- A proactive attitude and willingness to help wherever required
- The confidence to deal calmly and professionally with customer complaints or difficult situations
- The ability to work both independently and as part of a small team
Experience within interiors, design, homeware, retail, or a related industry would be an advantage, but is not essential. An interest in and understanding of high-end interiors and design would also be an advantage.
Full training will be provided on our products, systems and processes.
Hours & Location
The role is based at our factory, showroom and offices on Elcot Lane in Marlborough and is not a remote position.
Our standard working hours are:
Monday–Thursday: 9:00am–5:30pm
Friday: 9:00am–5:00pm
Saturdays: Ad-hoc support for showroom appointments, where required
We are open to discussing school-hours working arrangements, making the position potentially suitable for someone looking for a role that fits around school commitments.
Pay: £12.71 per hour
Expected hours: 39.5 per week
Benefits:
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Marlborough SN8 2AY: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (preferred)
Work Location: In person
