Job Advert
Casework Support Administrator
To work within a busy laboratory and/or office environment interfacing with internal/external customers to ensure excellent customer service is upheld. Contribute towards the success of the casework teams by completing all set tasks within the Key Performance Indicators set by the line manager. Ensure quality is maintained at all times. Engage with continuous improvement initiatives.
Reporting Structure
Reporting to CSA Team Leader or Lead
Key Responsibilities & Accountabilities
Assist scientific employees by managing laboratory housekeeping, exhibit handling and administration for site to include (not exhaustive list):
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Full exhibit management, booking exhibits and inputting accurate case information onto our case management system, liaising with couriers, moving exhibits within the site and other BU’s returning exhibits back to customers, triaging of forensic cases.
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Administrative tasks to include casefile management (invoicing, file retrieval, pagination and filing), customer queries, providing EPGs to scientists, defence requests and travel arrangements.
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Procurement duties for accurate invoicing of some sub-contracting work.
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General office duties, including meeting and escorting visitors and handling incoming and outgoing post.
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Maintaining key databases and assisting with data entry tasks (spreadsheets).
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Scheduling of key preventative maintenance with internal customers and contractors to help ensure scientific instruments are kept in the best condition.
Knowledge, Skills and Experience
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Understanding of the confidential nature of the business.
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Strong knowledge and experience of Microsoft packages (Word, Excel, PowerPoint, Outlook)
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Minimum: 5 GCSEs or equivalent to include English, Maths and Science
Person Specification
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Full commitment to and demonstration of upholding all CFS values.
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Attention to detail (essential).
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Excellent telephone manner.
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Strong interpersonal skills.
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Highly motivated and pro-active attitude.
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High levels of concentration.
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Excellent organisational skills.
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Ability to work to strict timelines
Physical Demands
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Sitting, using keyboard.
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Basic lifting and handling
Please note that we reserve the right to close any adverts once we have received a sufficient number of applications.
