You will be responsible, along with your team members, for the support of DiGiCo, KLANG, fourier audio and DiGiGrid products, both existing and new releases.
This will include:
- Email and telephone support worldwide
- Visits to sites across the world for technical support as required
- Order processing of sales spares orders and advance replacement parts
- Despatch of sales spares and advance replacement from Chessington when necessary
- Updating the company database with your clients (or any other software recording tools the company provides)
- Participation in the weekend support rota as required
- Stock control and auditing of spare parts in the Chessington site
- Provide and host technical training sessions across the world for visiting engineers and distributors
- Liaise with software/hardware teams on Technical Note creation and distribution
- Generate case query reports for weekly review as required.
fourier audio:
- Become the subject matter expert within the support team for all technical and operational issues with fourier audio products
- Test and reproduce customer reported issues in-house
- Acquire sound knowledge of popular VST plugins
- Direct interaction with the fourier R&D team for field issues and product development
