Join a leading facilities management company where your leadership skills will drive operational excellence across cleaning and security teams in a busy retail environment.
Job Title: Security Supervisor
Location: Broadway Shopping Centre
Hours: 12 hours 07.00 - 19.00 / 4-on-4-off
Lead a dynamic dual-service team where your leadership directly impacts operational excellence and team development.
Key Objectives
Responsible for the teams, ensuring that deployment levels are maintained in line with core hours/site rota.
Main Duties and Responsibilities
- In conjunction with the Dual Service Manager, review work performance of the cleaning and security team to ensure the required standards are met daily
- Monitor performance standards for the site daily and report any issues to Dual Service Manager
- Ensure staffing levels are in line with the contractual agreement; supporting the recruitment function as required
- Advise the Dual Service Manager of stock levels and uniform requirements for the site
- Report time keeping issues to the Dual Service Manager
- Ensure that proper and accurate records are maintained for all consumable stock items
- Ensure that Dual Service Manager is informed of all matters that are of interest or concern at the earliest possible opportunity
- Develop and maintain a professional relationship with contractors to the site and site retailers
- Demonstrate an understanding of current H&S legislation
- Ensure that incidents are reported promptly by cleaning operatives and security officers in line with company procedure. Ensure that the Dual Service Manager is advised of all incidents
- Ensure all cleaning and security patrols are completed correctly each day. Update the Dual Service Manager of non-reporting including defects, photos and written update
- Ensure DOB is completed correctly each day of your shift, check hourly that this is completed to expected standards to include all accidents, incidents, breaks, daily occurrences for accountability
- Ensure your rota team are carrying out all expected duties
- Review all hand over documentation to ensure they are completed correctly and include all details
- Assist in the recruitment of high calibre candidates to ensure the organisation can plan for the future positions
- Support the Dual Service Manager in holiday management for the cleaning and security team, providing cover as required
- Ensure equipment issues are reported in a timely manner and that regular inspections are carried out by checking the GEOPAL maintenance check sheet
- Ensure operators understand the cleaning specification and are compliant in the completion of tasks specified therein
- Provide coaching and mentoring to team members and carry out any onsite training needed to ensure your team is compliant and competent
- Motivate individuals to achieve required standards
- Deliver on the centre's standards and expectations
- Conduct training for the team, ensuring refresher training is conducted periodically. Maintain training records
- Ensure all team operators receive quarterly appraisals in line with company policy
- H&S processes including maintenance checks, patrols, defects
- Any other duties as directed by the Dual Service Manager
Requirements
- Supervision of teams
- Ability to work and integrate in an already established team
- Understanding and experience of COSHH
- Experience in cleaning and security specification compliance
- Staff development and appraisal
- Valid SIA Licence and First Aid Certification
Competencies and Attributes Required for this Position
- Organisational skills – ability to multi task and prioritise workloads
- Fast and responsive – working to strict deadlines
- Ability to instruct and communicate confidently
- Ability to work on own initiative
- Team player and ability to work closely with other team members
- Ability to listen and interpret
- Willingness to learn and take instruction
- Discretion and ability to deal with confidential information
- Utmost discretion when dealing with all sensitive and confidential information
- Strive for high standards
- Committed, motivated and passionate about our people and our company
Benefits
We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you'd expect from a business like ours, we also reward you with:
- Pension scheme (eligibility rules apply)
- Training and development opportunities including NVQs, Diplomas, English speaking and writing support and more
- Access to 'Retail Trust' who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via 'Happi' and more
- Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs
- Reward and Recognition Awards
- Paid volunteering days
- Access to 'Perkbox' offering discounted gym memberships and high street discounts
- £200 Refer a Friend Scheme
- Personal accident cover
- Death in service cover
INDMP
Job Type: Full-time
Pay: £13.95 per hour
Benefits:
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
Work Location: In person
