Location
Hinckley office, with the opportunity to work from home one day per week following successful completion of probation.
The role also involves travel to client meetings, site visits and event locations across various locations.
Reporting to
Events Director
Working Pattern
Full-time, five days per week.
Due to the nature of the events industry, some flexibility will be required, including occasional additional hours, evenings and/or weekends to support events and meet business needs.
Role Purpose
To take ownership of allocated events and deliver exceptional experiences across live, virtual and hybrid formats.
You will work closely with clients, colleagues and suppliers to ensure events are delivered professionally, safely and within agreed budgets and timescales, while providing an excellent level of service throughout the event lifecycle.
Key Responsibilities
- Manage a varied portfolio of events, including conferences, exhibitions, meetings, roadshows, product launches, awards dinners, congresses and team events.
- Attend and support site inspections, client meetings, supplier meetings and event delivery as required.
- Prepare, maintain and manage accurate event documentation.
- Build and manage event technology and digital products, including event websites, registration portals, virtual platforms and event apps using systems such as EventsAir and Cvent.
- Provide administrative and operational support to attendees, organisers, clients and suppliers before, during and after events.
- Ensure events are managed in line with GDPR, data protection requirements, risk assessments and other relevant legislation and company procedures.
- Work collaboratively with internal teams, clients and third-party suppliers to achieve the best possible outcome for each event.
- Manage and monitor event budgets, invoicing, payment terms and financial records accurately.
- Support the Events Director and wider management team with projects and departmental initiatives.
- Respond professionally and promptly to delegate enquiries by email and telephone.
- Anticipate project requirements, manage competing priorities and meet agreed deadlines.
- Identify challenges early and take a proactive approach to finding solutions.
How Success Will Be Measured
Success in the role will include:
- Contributing towards departmental financial targets.
- Delivering projects within agreed timelines and maintaining accurate time records.
- Maintaining high standards of quality, accuracy and legislative compliance.
- Providing consistently high levels of client and delegate service.
- Demonstrating proactive problem-solving, collaboration and effective communication.
- Taking ownership and accountability for allocated projects.
Working Environment
This is primarily an office-based role in Hinckley, with one day working from home available following successful completion of probation.
The role includes regular travel for client meetings, site inspections and events, which may occasionally require overnight stays.
As events can take place outside standard office hours, flexibility will sometimes be required to support early mornings, evenings or weekends.
You will be part of a collaborative and fast-paced environment, working closely with colleagues across different departments and with a wide variety of clients and suppliers.
Skills and Experience
We are looking for someone who can demonstrate:
- Previous experience managing events from planning through to delivery. Around three years' experience would be beneficial, although we welcome applications from candidates who can demonstrate equivalent relevant experience and capability.
- Experience using event management technology or platforms such as EventsAir, Cvent or similar systems.
- Strong organisational and time-management skills.
- The ability to manage several projects and priorities simultaneously.
- Excellent written and verbal communication skills.
- Confidence building relationships and working with a range of clients, colleagues, delegates and suppliers.
- An understanding of GDPR, data protection, risk assessments and relevant event considerations.
- A good technical understanding of virtual and hybrid event delivery, or the ability and willingness to develop this knowledge.
- The ability to remain calm, make informed decisions and solve problems in a fast-paced environment.
- A proactive, collaborative and client-focused approach.
We recognise that experience can be gained in different ways. If you meet many, but not necessarily every, requirement listed above and believe you could succeed in the role, we would encourage you to apply.
Company Benefits
- A positive and supportive working environment with a focus on employee wellbeing.
- Physical and mental wellbeing initiatives, including regular breaks, appropriate workstation setup and dedicated break areas.
- Access to an Employee Assistance Programme providing confidential wellbeing and mental health support.
- A clean, well-maintained and collaborative office environment.
- Access to relevant training and professional development opportunities.
- Clear objectives, KPIs and performance expectations, with regular feedback and support.
- Opportunities to take part in company events, team activities and wellbeing initiatives.
- One day per week working from home following successful completion of probation.
Our Mission and Values
At Conference Care, our mission is to inspire, innovate, and create change—helping people reach their goals and share success.
We deliver complete, accountable event solutions, from venue sourcing and delivery to post-event reporting, providing simplicity, cost certainty, and measurable value, all underpinned by carbon-conscious innovation.
We are proud to be a B Corp, meeting the highest standards in governance, ethics, accountability, transparency, employee wellbeing, community impact, and environmental stewardship.
Inclusive Recruitment at Conference Care
Conference Care is committed to promoting Justice, Equity, Diversity and Inclusion (JEDI) across our workplace, client relationships and the communities we support. We believe a diverse and inclusive environment helps people feel valued, respected and able to thrive. We welcome applications from people of all backgrounds, experiences and identities and are committed to fair and inclusive recruitment practices. Our JEDI commitment is embedded in our policies and practices and is actively supported by our Senior Leadership Team.
Reasonable Adjustments
We are committed to ensuring our recruitment process is accessible and inclusive. If you require any reasonable adjustments at any stage of the application or interview process, please let us know and we will be happy to discuss how we can support you.
About Our B Corp Certification
Conference Care is proud to be a Certified B Corporation. This means we meet high standards of social and environmental performance, transparency and accountability, and are committed to balancing purpose and profit by considering the impact of our decisions on our people, clients, suppliers, communities and the environment.
Job Type: Full-time
Pay: £33,000.00-£38,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Hinckley LE10 3EY: reliably commute or plan to relocate before starting work (required)
Experience:
- Events management: 1 year (required)
- Using event management platform: 1 year (required)
Work authorisation:
- United Kingdom (required)
Location:
- Hinckley LE10 3EY (preferred)
Work Location: In person
