Since its founding in 2018, Naturewall has added another dimension to residential and commercial interiors. We make grand designs more doable with easy-to-install wall panels that add impact beyond compare. Our goal? Be the number one global destination for on-trend decorative wall coverings. To bring this vision to life, we're searching for talented people to join our growing team. At Naturewall, we're 4D thinkers; thinking outside the box is second nature. Our limitless imagination and innovative mindset allow us to transform rooms by adding more dimensions – more intrigue, depth and drama. Based across sites in Yorkshire, we embody the values of quality, simplicity, sustainability and authenticity in everything we do. We're currently recruiting for a Customer Care Associate. If you're passionate about interiors and looking for an exciting new role, we want to hear from you. As well as contributing to Naturewall's ongoing success, this role provides development opportunities alongside our ambitious growth plans. Ready to add another dimension to your career? Apply now.
The Opportunity
Naturewall has grown considerably over the last four years and is now looking to strengthen its customer care team further. We are looking for a positive and proactive individual who is results driven, solution led and always puts the customer first.
Key Responsibilities
You will work alongside other members of the Customer Care Team to:
- To answer all calls in a timely and efficient manner tracking and recording customer enquiries.
- To respond to and monitor until completion all email tickets via our customer care system Zendesk.
- To reply to live chat messages via Zendesk and track enquiries within the agreed timeframe.
- To process and input sales orders into our website management system.
- To track and record returns or exchanges via the relevant platform.
- To feedback complaints and praise to relevant departments via line manager.
- To perform after sales calls to drive sales and to develop customer relations.
- To work cross department to ensure clarity on order/delivery requests.
- To represent the business professionally in relation to all other incoming calls or visitors.
Required Skills and Experience:
· 2+ years sales and or customer service experience.
· Experience in achieving targets/KPI’s.
· High level of verbal and written communication skills.
· Enthusiastic, positive and a can-do attitude with a solution led mindset.
· Ability to multitask and problem solve while working quickly and accurately.
Job Types: Permanent, Full-time
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Store discount
Schedule:
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Pay: Up to £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Store discount
- Work from home
Experience:
- Customer service: 2 years (preferred)
Work Location: Hybrid remote in Leeds LS12 2DU
