Altro are looking for an experienced operational leader to take ownership of the UK's national order management function. You will be based at our Letchworth Garden City, Hertfordshire HQ, but will also have responsibility for teams based in Lowestoft, Suffolk and Maiden Newton, Dorset. The role known internally as the National Customer Operations Manager, is a permanent, hybrid working role (3 days a week in the office) with the requirement to travel to our other UK sites from time to time.
You'll be responsible for ensuring customer orders and quotations are processed accurately, efficiently and consistently, delivering an outstanding experience for our customers while supporting the commercial success of the business.
This is more than a customer service role. We're looking for someone who can think strategically, challenge existing ways of working and drive the future direction of our order management operation. You'll play a key role in shaping processes, improving performance, introducing automation and ensuring the function is ready to support future growth of the company.
Working closely with Commercial, Demand Planning, IT and Customer Insight teams, you'll turn business objectives into operational plans and lead continuous improvement initiatives that enhance both efficiency and customer experience.
- Holiday entitlement starts at 25 days (pro rata); if you need a little extra... you can buy some more.
- Company funded private medical via our provider BUPA.
- A defined contribution pension scheme available for all staff
- Hopefully never needed, but from day one you will be covered by our life assurance scheme
- Occupational Sick Pay and an onsite Occupational Health Service
- Confidential 24-hour life management and personal support service for you and your family
- Free eye tests are available for all employees
- A paid day off each year to take part in our volunteering scheme
- Don’t worry about getting parked...we have free car parking at all our sites
- We offer long service awards to all our employees
- Learning and Development - training and development support, no matter where you are in your career
- A variety of social events across the group, including the company Christmas party.
- It might be a long way off but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.
You'll be an experienced leader with a background in order management, customer operations, commercial operations or a similar environment.
You'll have:
- Experience leading order processing, order fulfilment, customer operations or sales support teams.
- Experience managing managers and/or multi-site teams.
- A proven track record of delivering process improvement, operational change and service improvement initiatives.
- Strong experience working with ERP, CRM and order management systems.
- Experience identifying and implementing automation opportunities.
- Excellent stakeholder management skills, with the ability to influence across different functions and levels.
- Strong analytical and problem-solving skills.
- A customer-focused approach combined with commercial awareness.
- The ability to balance strategic thinking with hands-on operational leadership.
- Experience within manufacturing, distribution, construction products or another B2B environment.
- Experience leading system implementations, digital transformation or operational excellence programmes.
- Knowledge of Lean, Six Sigma or other continuous improvement methodologies.
So who are Altro?
A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do.
Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”
If you have the relevant experience and you’re ready for a new challenge, click apply today! We can't wait to hear from you.
