Customer Service Administrator
£26,040 per annum + benefits
Westbury, Wiltshire
Permanent
Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team.
This role offers a hybrid working pattern, with three days in the office (Tuesday-Thursday) and two days working from home (Monday and Friday).
The Role:
Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department.
Key duties include:
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Answering incoming calls and responding to customer emails
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Logging and managing customer returns
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Producing regular client reports
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Managing shipping exceptions and updating customers
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Updating client information and documentation
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Taking notes during internal meetings
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Providing general admin support to the commercial team
About You
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Previous customer service or administrative experience
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Strong communication and organisational skills
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Good IT skills, including Microsoft Excel
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High attention to detail
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Able to manage multiple tasks and prioritise workload
If you're looking for a varied role within a supportive team environment, we'd love to hear from you.
Hours: Monday to Thursday 9am - 5pm and Friday 9am - 4pm
Location: Westbury with hybrid working (with 3 days a week in the office)
Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.
