Join our energetic team at Clip 'n Climb Uxbridge as a General Staff member, where your enthusiasm and dedication will help create a fun, safe, and memorable experience for all visitors. Whether you're assisting guests, maintaining safety standards, or supporting daily operations, you'll play a vital role in delivering exceptional guest services. This paid position offers various roles to match your skills and interests, providing an engaging environment where you can grow and thrive. If you’re passionate about hospitality, management, and guest engagement, this is the perfect opportunity to jumpstart your career in a lively and supportive setting. We have opportunities that range from full time posts to flexible hours to suit a wider range of candidates.
Responsibilities
- Welcome guests with a friendly attitude, ensuring they feel valued and comfortable from the moment they arrive
- Assist visitors with check-in procedures, safety briefings, and answering any questions about the facility
- Support safety protocols by monitoring activity on climbing walls and ensuring all participants follow guidelines
- Maintain cleanliness and organization of the venue to uphold high standards of hygiene and presentation
- Support management in daily operations, including opening and closing procedures, stock management, and equipment checks
- Handle guest concerns or issues promptly to ensure a positive experience for everyone
- Collaborate with team members to deliver a seamless and enjoyable environment that encourages repeat visits
Arena Duties
- Carry out daily & monthly safety checks on climbing equipment
- Ensure the safe running of the Clip ‘n Climb arena in accordance with risk assessments and operating procedures
- Interact and assist with customers, providing an exceptional customer experience
- Work with team members to ensure all shift operational duties are undertaken
- Support with any events and promotional activities
- Attend ongoing staff training and development opportunities
- Confidently carry out duties at heights of up to 8.5 metres
- Safety and Rescue Operations (Training will be given)
- Understand and support reception duties
- Support servery/kitchen duties when required
Reception Area
- Assist with customer enquiries and bookings for the Clip ‘n Climb centre
- Keeping accurate time sheets daily
- Answer emails and answerphone messages
- Take payments (in person and over the phone)
- Make bookings (in person and over the phone)
- Organise group bookings
- Book birthday parties (including sending payment reminders and collecting final payments)
- Cash up till(s)
- Charity requests
- Keep reception ‘topped up’ (wristbands, Valo codes, disclaimer sheets, merchandise, stationery...)
- Ensure all information is up-to-date, for customers and other staff members (checking website, Facebook posts, tills...)
- Administrative tasks given by General manager or assistant
- Cleaning and general tidiness of reception/downstairs areas
Servery/Kitchen Area
- Welcome customers and give them a great experience
- Present products in an attractive and inviting way
- Assist the organisation and provisions for birthday parties and corporate events.
- Undergo relevant training courses
- Cleaning duties, including washing, sanitizing, and drying dishes
- Re-stock refrigerators, shelves, and displays
- Kitchen food preparation
Requirements
- Previous experience in hospitality or guest services is preferred but not essential; enthusiasm and a positive attitude are key!
- Strong communication skills to interact effectively with guests and team members
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Punctual, able to work under own initiative without supervision
- Management skills or experience are advantageous for leadership opportunities within the team
- Willingness to learn safety procedures related to climbing activities and customer service standards
- Flexible and adaptable in undertaking varying activities
- Flexibility to work various shifts, including weekends and peak times
- A proactive approach to problem-solving with a focus on delivering excellent guest experiences
- Food Level 2 Certification for servery/kitchen (can be attained)
- First Aid Training Preferred, but will also be provided if necessary for the role
- Enhanced DBS Checks will be carried out
Join us at Clip 'n Climb Uxbridge where your energy fuels fun! We’re committed to creating an inclusive atmosphere that supports your growth while ensuring every guest leaves with a smile. This paid role offers valuable experience in management, hospitality, and guest services—perfect for those eager to develop their skills in an exciting environment.
Use this as an opportunity to grow - those that excel in their roles will be put forward to more senior roles as they become available.
The successful candidates will be required to have an enhanced DBS check.
This Job Description does not represent a finite list of duties and you may be called upon to undertake further duties or additional duties not already mentioned but in accordance with your position. This Job Description does not represent a contract of employment.
Operational requirements in hospitality require the bulk of candidates to be able to work peak periods, which are predominantly weekends, evenings, and school holidays on a rota basis. Remote working is not available for these roles.
Work Location: In person
Work Location: In person
