Job Overview
We are seeking a Bristol based Customer Service Advisor who cares about our customer experience. You must possess a customer focused attitude and ability to pick up the phone and engage with customers and colleagues. If this sounds like your cup of tea…coffee…chai…matcha, then we have the role for you as part of our Customer Service team.
We’re a family company that’s globally recognised exporting products to over 50 countries. We do what we love which is creating and sourcing innovative ingredients such as syrups, hot chocolate, matcha and frappés – as well as blenders and barista gear. We supply and support a wide range of partners – from high-street chains to independent coffee shops, to online retailers and coffee roasters, bars, hotels and restaurants all over the world. Launched in 1997 and growing strong for over 29 years, we are still independently owned by the original founders. www.beyondthebean.com
Key Responsibilities:
- To be the first point of contact for our existing and prospective customers providing a friendly and efficient service
- Handle phone and emailed orders processing them into our ERP system accurately
- Answer a wide range of customer queries
- Administrative tasks including new account set ups, account maintenance and invoicing
- Liaise with our transport providers to resolve queries on deliveries
- Provide a support service for our commercial blender customers and arrange repairs
- Collaborate effectively with team members and other departments within the business
Requirements:
- Passionate about delivering exceptional customer service
- A confident communicator by phone and email, with a professional and friendly telephone manner
- High attention to detail, ensuring accuracy in a wide range of administration tasks
- Strong organisational skills, a problem solver and the ability to prioritise and multitask
- Able to work to tight deadlines
- A team player, proactive with a can-do attitude
MINIMUM REQUIREMENTS:
- Proven experience in customer service role, preferably within a similar industry.
- Good IT, Microsoft office, Excel & ERPs experience
- Based within walking, driving or public transport distance of the Bristol office
What We Offer:
- 20 days of holiday (increasing by an additional day after 2 years’ service up to 25 days max) plus bank holidays.
Comprehensive benefits, including:
- Company pension.
- Private medical insurance (after one year of service).
- On-site parking.
- Casual dress code.
- Participation in company events, such as summer BBQs, Friday pizza meetings, and more.
- Cycle-to-work scheme.
- Additional pay: discretionary yearly bonus.
How to Apply:
To apply, please email your CV along with a short paragraph about yourself and why you would like to join our team via the button below. Please note that due to the volume of applications, we will only respond to those who are invited to interview.
Job Type: Full-time - 8.30 to 5pm Monday to Friday
Join us and be part of a supportive and hardworking team committed to excellence and continuous growth. We look forward to receiving your application!
As an equal opportunities employer, Beyond the Bean Limited is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Team Bea
Pay: From £27,255.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Profit sharing
Experience:
- Customer service: 2 years (required)
Work Location: In person
