We are looking for an Employee Relations Advisor to join the People team, based from our Customer Support Centre in Walsall. The role will work on a hybrid basis.
The Employee Relations Advisor will provide employee relations advice and guidance to our network of retail stores and manage a high-volume employee relations caseload in accordance with Company policy, procedures and best practice.
As Employee Relations Advisor, you will:
- Provide consistent expert advice to the store network and Area Managers on HR policy and procedures.
- Advising predominately over the phone and via email on all HR casework such as absence, performance, grievance, disciplinary and contractual queries.
- To produce accurate HR casework documentation to a high standard in line with the service level agreement.
- In conjunction with the team, highlight any trends or inconsistencies to be used in identifying opportunities for continuous improvement.
We are looking with someone with:
- Strong experience of working in an Employee Relations Advisor from with a multi-sited and fast-paced environment.
- Proven experience of managing a large employee relations caseload including absence, performance, grievance, disciplinary cases.
- Ability to prioritise high volume workload with an awareness of implication in respect of cost and risk.
- Strong communication skills with the ability to present recommendations in a confident and business-like manner.
- The ability to identify opportunities for continuous improvement that will impact on business performance, productivity and the development of HR within the business
