To support the smooth and efficient operation of the hotel by maintaining exceptionally high standards of cleanliness, presentation, and guest comfort throughout bedrooms and public areas.
The Housekeeping team plays an important role in creating a welcoming and comfortable environment for guests and ensuring that rooms and hotel areas are presented in line with the standards expected of the Grant Arms Hotel.
Key ResponsibilitiesGuest Bedrooms
- Clean and service guest bedrooms to a consistently high standard
- Make beds and change bed linen in accordance with hotel procedures
- Clean bathrooms, including baths, showers, toilets, sinks, mirrors, and floors
- Replenish towels, toiletries, tea and coffee facilities, and other guest amenities
- Dust, vacuum, polish, and clean all bedroom surfaces and furnishings
- Check rooms carefully before completion to ensure they are clean, comfortable, and well presented
- Report any maintenance issues, damaged items, or missing equipment promptly
- Follow procedures for lost property and items left behind by guests
- Respect guest privacy and personal belongings at all times
- Assist with preparing rooms for special occasions, VIP guests, or specific guest requests where required
Public Areas & General Housekeeping
- Maintain high standards of cleanliness throughout public areas of the hotel
- Clean corridors, stairways, reception areas, lounges, toilets, and other designated areas
- Ensure housekeeping cupboards, linen stores, and work areas remain clean, organised, and well stocked
- Assist with the collection and distribution of clean and used linen
- Monitor housekeeping supplies and notify the Head Housekeeper when stock levels are low
- Follow correct procedures for the safe use and storage of cleaning products and equipment
- Dispose of waste appropriately and support the hotel's environmental and recycling procedures
- Work closely with reception, maintenance, and other departments to ensure rooms are available for guests on time
- Respond promptly and courteously to reasonable guest requests
- Support other members of the housekeeping team during busy periods
Health, Safety & Standards
- Follow hotel health and safety procedures at all times
- Use cleaning chemicals and equipment safely and in accordance with COSHH requirements
- Report hazards, accidents, maintenance issues, and potential safety concerns promptly
- Maintain excellent personal hygiene and professional presentation
- Follow hotel security procedures, including the safe handling of room keys and access to guest areas
- Help maintain the high standards of cleanliness and presentation expected throughout the hotel
Requirements
- Previous housekeeping, cleaning, hotel, or hospitality experience preferred, although training can be provided
- High attention to detail and pride in maintaining excellent standards
- Reliable, punctual, and able to work effectively as part of a team
- Friendly and professional approach when interacting with guests
- Good organisational and time-management skills
- Ability to work efficiently while maintaining high standards
- Physically able to carry out housekeeping duties, including standing, bending, lifting, and moving housekeeping equipment
- Flexible approach to working hours, including weekends and holidays
- Ability to work independently when required
Work Location: In person
