Medical Receptionist / Patient Coordinator
Location: Nottingham (NG4)
Salary: £16.00–£18.00 per hour (depending on experience)
Job Type: Full-time
Join One of Nottingham's Leading Private Medical Clinics
At AC Medical Services, we don't believe in ordinary healthcare—and we're not looking for an ordinary receptionist.
We are an expanding private medical practice providing Private GP appointments, Occupational Health services, medicals, health screening, blood testing and specialist clinics. Every day is different, and every patient expects an exceptional experience.
We're looking for someone who thrives in a fast-paced environment, genuinely enjoys helping people and can effortlessly juggle multiple tasks while remaining calm, professional and organised.
If you're someone who loves being busy, enjoys solving problems and takes pride in delivering outstanding customer service, we'd love to hear from you.
The Role
You will be the first point of contact for our patients, clients and visitors, creating an outstanding first impression both in person and over the telephone.
This is far more than a traditional reception role. You'll be an integral part of a friendly, ambitious team, ensuring the smooth running of a busy private medical practice.
Your Responsibilities
- Welcoming patients and visitors with a warm, professional manner.
- Managing a busy reception desk.
- Answering multiple telephone lines efficiently and professionally.
- Booking, amending and coordinating appointments across a range of clinics.
- Responding promptly to email enquiries.
- Processing payments and maintaining accurate records.
- Liaising with doctors, nurses and occupational health clinicians.
- Preparing clinics and ensuring administrative tasks are completed accurately.
- Supporting the wider team with day-to-day administration.
- Maintaining exceptional standards of confidentiality and professionalism.
We're Looking For Someone Who Is...
- Naturally friendly, confident and approachable.
- An excellent communicator with outstanding telephone skills.
- Highly organised with exceptional attention to detail.
- Comfortable multitasking and prioritising under pressure.
- Calm and positive when the clinic becomes busy.
- Computer literate and quick to learn new systems.
- Reliable, punctual and proactive.
- A genuine team player who enjoys helping colleagues.
Experience
Essential
- Previous receptionist, customer service or administration experience.
- Excellent IT skills including Microsoft Office.
- Outstanding customer service skills.
Desirable
- Previous experience within private healthcare, GP practice, dental, optical, veterinary or other healthcare environments.
- Experience using clinical or appointment booking software.
- Occupational Health administration experience.
What We Offer
- Excellent salary of £16.00–£18.00 per hour, depending on experience.
- A modern, professional private healthcare environment.
- Supportive and friendly team.
- Varied and interesting work—no two days are the same.
- Opportunities to develop new skills across private healthcare and occupational health.
- Free on-site parking.
- Company pension.
Is This You?
We're looking for someone who enjoys being busy, takes pride in delivering exceptional service and wants to be part of a growing private medical practice where their contribution genuinely makes a difference.
If you believe you're the person we're looking for, we'd love to hear from you.
Please include a covering letter explaining why you'd be a great fit for AC Medical Services.
Pay: £30,000.00-£34,000.00 per year
Benefits:
Work Location: In person
