Juzo is excited to offer an apprenticeship providing an excellent opportunity to begin a successful career in Customer Services.
Working as part of our Customer Services team, you will develop a range of skills including order processing, customer communication, telephone technique, problem solving and customer enquiries.
What the role involves:
- Accurately enter and process detailed customer orders using internal systems
- Check order information and customer account details before processing
- Respond professionally to customer emails, including order and general enquiries
- Learn processes in the Logistics department and support them as required to meet business needs
- Answer incoming telephone calls to provide customer support.
Training
As an apprentice, at least 20% of your working hours will be spent off the job training. You will study to gain a Level 2 qualification as a Customer Services Practitioner through Warrington & Vale Royal College.
Your training plan will include:
- Monthly workshops delivered by Warrington & Vale Royal College
- One-to-one tutorials and workplace assessment visits
- Ongoing support to help you develop the knowledge, skills, and behaviours required to achieve the qualification.
Essential requirements:
- GCSE English (Grade 5) essential
- GCSE Maths (Grade 5) essential
Skills required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Positive attitude
Salary and benefits:
Upon successful completion of objectives, there will be a salary review of the apprentices wage after 6 months
25 days Annual Leave plus Birthday Day Off
Company Pension (8% Company Contribution)
Private Medical Insurance
Health and Wellbeing Cash Plan
Death in Service Life Insurance
Candidates must live in or close to Warrington in order to realistically commute.
Company Information:
We are a growing, international brand and manufacturer of medical devices. Our UK Head office is in Warrington. Joining the team means becoming a valued member of a close-knit, family-oriented business where you can contributes to the success and growth of the Company whilst making a valuable impact on people’s quality of life.
Pay: From £15,600.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Application question(s):
- Would you be able to reliably commute to Kingsland Grange WA1 on a daily basis?
- What attracts you to this position?
- Why should we hire you?
Language:
- fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
