About Us
We are a passionate equestrian business with a purpose-built retail shop and a growing online retail presence. This is an exciting time to join us as we shape and grow our retail offering.
The Opportunity
We’re on the lookout for a brilliant person to join our team, taking the lead in our retail shop and helping to develop our online store. For the right person, this is a hugely exciting role – one where you will have a genuine opportunity to shape and grow our retail offering, work with leading equestrian brands, and make a real impact on our customers’ experience. This role is retail-first, but as part of a small, close-knit team you’ll also occasionally lend a hand on our reception desk – for example, covering for one of our receptionists while they’re on annual leave.
What You’ll Be Doing
- Running the shop day-to-day – dealing with customer enquiries and helping to match customers with the right products
- Working alongside leading equestrian brands on stock orders, new product ranges and seasonal highlights
- Helping to develop and establish our growing online shop
- Creating content for our website, online store, monthly newsletter and social media channels (working closely with our onsite social media content creator)
- Spotting commercial opportunities and working with senior management to develop and implement them
- Planning and hosting retail events throughout the calendar year
- Providing occasional cover on our reception desk – greeting visitors, answering the phone and general admin support – for example when a member of our reception team is on holiday
What We’re Looking For
- Prior retail or customer service experience (equestrian industry experience is not required)
- A confident communicator who delivers excellent customer service
- Someone equally comfortable working independently and as part of a team
- Strong numeracy and excellent attention to detail
- A willingness to learn – we will fully train you on fitting equestrian products such as riding hats and body protectors
- A passion for or genuine interest in the equestrian world is a great bonus, but not essential
- A driving licence is preferred
- A flexible, can-do attitude – happy to lend a hand elsewhere in the business, including occasional reception cover, when needed
Working Hours
42.5 hours per week across 5 days. Your working schedule will be:
- Tuesday, Wednesday & Friday: 8:30am – 6:00pm
- Saturday & Sunday: 7:30am – 5:00pm
- Days off: Monday & Thursday
We offer flexibility for a weekend day off during school holidays.
Benefits
- Performance bonus scheme
- 28 days annual leave
- Company pension
- Free on-site parking
- Staff benefits package
Experience & Qualifications
- Retail sales experience: 1 year (preferred)
- Customer service experience: 1 year (preferred)
- Driving licence (preferred)
If this sounds like the role for you, we’d love to hear from you. Apply today and take the first step towards joining our team.
Job Type: Full-time
Pay: £29,000.00-£35,000.00 per year
Benefits:
- Company pension
- Free parking
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
