£28,000 + depending on experience (Full-Time Equivalent) + Commission
Full-Time and Part-Time Positions Available
Hybrid Working Available Following Training
About Chadwell Telecom
Chadwell Telecom is a rapidly growing telecommunications company specialising in mobile solutions. We pride ourselves on delivering exceptional customer service, supporting our customers with integrity, and providing a positive working environment where our people can thrive.
The Role
Due to continued growth, we are seeking an experienced Customer Service Advisor to join our team.
This role is ideal for someone with a strong background in the mobile telecommunications industry who enjoys helping customers and delivering excellent service. The position is based at our converted barn office in Shifnal, with the opportunity for hybrid working following successful completion of training.
Responsibilities
Handling customer enquiries via telephone and email
Supporting customers with account, billing and service-related queries
Liaising with mobile network providers and suppliers
Resolving customer issues in a professional and timely manner
Maintaining accurate customer records
Delivering a high standard of customer service at all times
Requirements
Minimum of 3 years' experience within the mobile telecommunications industry
Previous customer service experience
Excellent communication and problem-solving skills
Strong organisational skills and attention to detail
Ability to work independently and as part of a team
Experience using plan.com and My-Hub (O2 & Three) would be highly advantageous.
What We Offer
£28,000 - £32,000 salary (full-time equivalent)
Commission scheme
Full-time and part-time opportunities
Flexible working hours
Hybrid working opportunities following training
Ongoing career development
Friendly and supportive team environment
Modern converted barn office with countryside views
Apply
We are reviewing applications as they are received and will be interviewing suitable candidates promptly.
To apply, please send your CV and a brief covering email to [email protected].
Job Types: Full-time, Part-time, Permanent
Schedule: Monday to Friday, Flexible Hours
Work Location: Shifnal, Shropshire (Hybrid available following training)
Pay: £28,000.00-£38,000.00 per year
Experience:
- Mobile phone & telecoms: 3 years (required)
Work Location: In person
