The Operations Manager – Specialist Capabilities is primarily responsible for the operational leadership and delivery of the Specialist Paramedic - Critical Care function to NEAS. This role will supervise how SP-CC care is delivered, ensuring optimal effectiveness is achieved. It will require provision of support to the staff, aligning activities to compliance with national standards (e.g. Trauma Networks, CQC, EPRR Core Standards, CRMI), management of operational readiness, and ensure continuous improvement in specialist capability planning and response.
EPRR 'specialist capabilities' encompasses SP-CC and HART functions, the post holder will also provide support to HART service delivery. They will deputise for the HART & Resilience Manager when required and maintain command function requirements (NILO/Tactical Advisor).
1. Leadership & Operational Oversight
Lead EPRR operational delivery, ensuring integration with Trust-wide emergency response.
Maintain high levels of operational readiness across SP-CC and HART.
Provide visible leadership, support and mentorship to operational staff.
Deputise for the HART & Resilience Manager as required.
2. Strategic Planning & Compliance
Ensure compliance with ECU Core Standards, Civil Contingencies Act, and CQC requirements.
Develop and maintain emergency plans, SOPs, and business continuity arrangements.
Lead audits, evaluations, and reporting on Specialist Capability performance and resources.
3. Training & Development
Support the development and delivery of training plans and competency frameworks.
Oversee induction, CPD, and specialist training for EPRR staff.
Ensure staff maintain statutory and mandatory training compliance.
4.
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
From 01/04/25 If your role needs a DBS you'll be subject to salary deduction totaling £49.50, spread over first and second pay.
Incident Response & Tactical Support
Maintain NILO/Tactical Advisor accreditation and participate in the on-call rota.
Respond to major incidents, providing leadership and clinical input.
Support staff welfare post-incident and manage sensitive situations with compassion.
5. Governance & Risk Management
Conduct investigations, manage absence and disciplinary processes in line with Trust policy.
Maintain accurate records, decision logs, and performance data.
Ensure safeguarding responsibilities are met for both children and adults.
6. Resource & Financial Management
Authorised signatory for timesheets and expenses.
Review fleet availability, equipment, and stores to maintain operational readiness.
Contribute to cost analysis and identify efficiencies.
