Role type
Police Staff
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Contract Type
Permanent
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Department
N/A
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Location
Warwick
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Is this a Politically Restricted role?
No
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Grade/scale
OFFSCALE
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Grade/scale
A - £24,747.00
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Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
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This/These post(s) attract allowances
Irregular Hours Allowance, Weekend Working Allowance
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Weekend Working Allowance
14.19%
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Shift percentage
7.50%
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Shift Pattern
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Hours per week
37
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Competency and value framework (CVF) level?
1
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Closing date
17/06/2026, 12:00
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Job description
Triage Operator
Permanent
Full Time
£24,747.00
Job purpose:
To provide a professional response to calls received into Warwickshire Police.
Main Responsibilities:
To provide a high-quality telephone call handling service to the public in accordance with guidance and training provided, and meeting performance targets as set by the organisation.
Provide resolution to calls, providing information and/or signposting to the relevant department or agency.
Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
Use force technology in line with the Triage function to be able to transfer calls appropriately.
Special Conditions:
Required to wear a uniform.
Exposure to disturbing/unpleasant images or tasks.
Person Specification:
Knowledge:
A general education to GCSE standard (grades A – C) or equivalent.
Experience:
Experience of using Windows based IT systems.
Some experience of working in a customer services environment.
Proven ability to maintain a professional service to customers when under pressure.
Key Skills:
The ability to gather information using appropriate questioning techniques.
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Job Profile or Other Relevant Document
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Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.
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