We are looking for a Hotel Receptionist who wants to join a fantastic team at a central London 4* hotel! Are you enthusiastic about given excellent customer, are a team player and want to work in a team, then this may be the right role for you!
Duties:
- Attend to all guest queries in a prompt, professional manner ensuring a high level of guest satisfaction
- Knowledge of activities in the area (theatre, arts, exhibits, concerts, shows, sports and leisure activities)
- Familiar with the local restaurants and have established contacts with them to provide maximum guest service
- To act as a point of contact for all guests, providing assistance and offering them efficient customer service, identifying their needs as well as product knowledge
- Ensure the correct handling of guest messages, mail and packages
- To know details of the day’s arrivals, identify priority guests, VIPs and ensuring their rooms are checked prior to arrival and placed with relevant VIP amenities
- Making reservations and dealing with guests requests.
- Working with the Manager on a daily basis to best serve our guests
- Assist in arranging room moves, selecting appropriate rooms and arranging for luggage to be moved
Contract: Full-time (40hrs) - (you must have the right to work in the UK; we do not provide Sponsorship)
Shift patterns are typically 7-15, 11-19 or 15-23 or similar
Job Types: Full-time, Permanent
Pay: From £26,790.40 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
