At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised and customer-focused Receptionist to join our team at Blackberry Veterinary Clinic on a full-time basis.
Set in an idyllic location, Blackberry Veterinary Clinic offers a varied and rewarding working environment where no two days are the same. Following a recent refurbishment, our practice now benefits from expanded consulting rooms, a dedicated cat waiting area and an upgraded laboratory. We provide a full range of first opinion veterinary services, including dentistry, radiography and surgery, making this an excellent opportunity for someone who enjoys variety, multitasking and being part of a supportive team that genuinely cares about its clients, patients and colleagues.
As a Receptionist, you'll be the first point of contact for our clients, creating a welcoming and professional experience from the moment they arrive. You'll play an important role in ensuring every client journey runs smoothly while supporting the day-to-day operation of the practice.
With a valued colleague moving on to pursue a new career opportunity, this is an exciting chance to join our front-of-house team and help shape an exceptional client experience.
Working Pattern
- Full-time, 40 hours per week
Key Responsibilities
- Welcome clients and answer telephone enquiries in a friendly and professional manner
- Support the full client journey, from booking appointments through to processing payments
- Manage appointment diaries and maintain accurate client records
- Process prescription requests and prepare medications for clinical checks
- Assist with stock control, ordering and deliveries, including occasional light lifting
- Complete end-of-day banking procedures
- Maintain clean, tidy and well-stocked client-facing areas, including displays and information packs
- Contribute ideas to help improve the experience for clients, patients and colleagues
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and continuous learning
At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
- Additional annual leave for your birthday
- Increasing annual leave based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits with a range of options to suit you
- Access to discounts and cashback with hundreds of participating retailers
We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £26,528 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
