We currently have the following opportunity:
Senior Clerical Assistant - PKC13844
£27,010 - £28,455
Pullar House, Perth
This full time, permanent position of Senior Clerical Assistant within the City Locality Housing Team is extremely busy and varied.
The Senior Clerical Assistant is the first point of contact for customers both internal and external accessing our service through reception and telephone calls, generic email inbox etc.
The Senior Clerical Assistant will provide administrative support within the locality housing team in relation to managing appointments, preparing documents, updating systems etc.
This role places a strong focus on customer service
This is an exciting opportunity for a dynamic individual who has a flair for customer service, to provide administrative support for housing staff within the locality housing team in Pullar House.
If you have an interest in housing this is an excellent development opportunity
This role is fully office-based and there is no opportunity for hybrid working.
You must be an organised and structured individual, capable of prioritisation and working to tight deadlines, whilst being able to react as situations arise
You must have a commitment to providing a high standard of customer service, communicating well both verbally and in writing with an empathetic and non-judgemental approach
You must be competent in the use of all Microsoft packages, but specifically Word, Outlook and Excel and be digitally competent and comfortable in learning new systems
You must be able to work well within a team environment, but also using your own initiative and seek solutions to problems
You must be able to appropriately apply confidentiality when using and sharing information and have an awareness of the relevant legislation
You must be comfortable and confident in handling cash as there is a requirement to reconcile petty cash
You must be able to evaluate the significance and urgency of information received and take appropriate action
You must be friendly, outgoing and approachable, good at multi-tasking and a committed team player who can work well within a large team and be open to others thoughts and opinions.
The successful candidate should hold the following behaviours, skills and attitudes:
- sensitivity and empathy
- an interest in working with diverse social groups
- excellent communication skills (verbal and written)
- a customer-first approach to work
- negotiation and influencing skills
- the ability to adapt to different situations
- self-motivation and tenacity
- the ability to make decisions, work under pressure and to meet deadlines
- the ability to work flexibly, on their own initiative and as part of a team.
- the ability to understand basic relevant legislation.
Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.
