About Us
Harmony Auto, an automotive dealership partnered with BYD since 2023, specialises in the sale of new energy vehicles. We are committed to providing intelligent and green travel services, contributing to emissions reduction and sustainable development. We also aim to provide customers with high-quality travel experiences that promote harmony between humans and vehicles.
The Role
We are looking for a dynamic Service Manager with extensive experience in automotive service operations, particularly within the electric vehicle sector. Known for achieving high levels of customer satisfaction and driving operational excellence, bringing a strong focus on team leadership, efficiency, and quality service delivery. Committed to fostering a culture of continuous improvement and innovation in aftersales management.
Key Responsibilities:
- Oversee daily service department operations, ensuring compliance with BYD standards and policies while managing the team to reach both financial and customer satisfaction targets.
- Recruit, train, and mentor service staff, promoting a collaborative and accountable work environment. Manage technician certification and ongoing training programs.
- Enhance customer interactions by addressing concerns promptly and effectively. Strive to exceed customer expectations and build long-term relationships.
- Analyse key performance indicators (KPIs) to identify areas for improvement. Set and communicate clear performance goals for the service team.
- Ensure that service quality meets or exceeds industry standards, focusing on first-time repairs and minimising rework.
Requirements
- Proven experience in a service management role within the automotive industry, preferably with experience in electric vehicles or a luxury brand.
- Strong understanding of service operations, vehicle maintenance, and repair processes.
- Excellent leadership and interpersonal skills, with the ability to motivate and develop a diverse team.
- Good customer focused attitude is required.
- Strong analytical and problem-solving skills, with a focus on results.
- Exceptional communication skills, both verbal and written.
- Commitment to continuous improvement and professional development.
- Technical qualification would be beneficial
Compensation and Benefits
- Highly competitive salary, depending on experience
- Aftersales bonus
- 25 days of annual leave plus bank holidays
- Workplace pension
- Employee Assistance Programme (EAP)
Equal Opportunities Statement
Harmony Auto UK is committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We are an equal opportunity employer and we aim to ensure that all employment decisions are taken without reference to irrelevant or discriminating criteria. We welcome applications from candidates of all backgrounds and experiences, and are dedicated to creating an environment where everyone can thrive and reach their full potential.
Data Privacy Statement
Harmony Auto UK collects and processes personal data as part of our recruitment process in line with our data protection obligations. This may include information provided in your CV, application form, interviews, and right to work documentation. Your data will be used solely for recruitment purposes and may be shared with relevant internal teams or background check providers as needed. All personal information will be stored securely and automatically deleted after 12 months unless we are informed otherwise. By applying, you consent to us contacting you regarding your application.
Job Types: Full-time, Permanent
Pay: Up to £45,000.00 per year
Benefits:
- Company car
- Company pension
- Free parking
- On-site parking
Experience:
- Automotive Service Manager : 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
