Permanent, Full-time role.
37.5 hours per week - 9am-5.30pm Monday to Friday. £30,000-£31,000 DOE
We are currently seeking a Customer Success Sales Advisor to join our Customer Success team. This is an exciting opportunity for a customer-focused and commercially minded individual who thrives on building relationships, supporting customer growth, and delivering exceptional service.
What you'll be doing
As a Customer Success Sales Advisor, you'll manage your own portfolio of customer accounts, helping customers maximise their potential through proactive support, account development, and targeted sales activity.
Key responsibilities include:
- Managing and developing an allocated portfolio of customer accounts to increase engagement, activity and revenue growth.
- Delivering a structured onboarding experience for new customers, ensuring they understand our products, systems and services.
- Identifying opportunities to upsell products and increase customer profitability.
- Re-engaging inactive or at-risk customers through proactive account management and targeted call campaigns.
- Building long-term customer relationships through regular communication and support.
- Working towards daily, weekly and monthly performance targets, including call activity and sales KPIs.
- Recording meaningful customer information and insights within our CRM system.
- Supporting marketing campaigns, promotions and seasonal sales initiatives.
- Monitoring customer buying trends and identifying opportunities for future growth.
- Escalating customer concerns and business-critical issues where appropriate.
- Supporting wider Customer Success activities through cross-training and collaboration across the department.
- Providing administrative support to ensure the effective running of the Customer Success team.
Knowledge, skills and experience required:
Essential
- Experience in a telephone-based Sales, Customer Success or Account Management environment.
- Proven track record of achieving sales targets and working with performance metrics.
- Confidence in making outbound calls to both existing and prospective customers.
- Excellent customer service and relationship-building skills.
- Strong communication and telephone manner.
- Experience using CRM systems and maintaining accurate customer records.
- Good numerical and analytical skills with the ability to interpret customer data.
- Proficiency in Microsoft Office applications.
- Ability to manage and develop a portfolio of customer accounts effectively.
Desirable
- Previous experience in a Customer Success or B2B sales environment.
- Experience within the garment decoration, wholesale, distribution or related sectors.
This role can benefit from our hybrid working policy which requires a minimum of three days working from our offices in Willand and up to two days working from home; however, during your initial training period, you will be required to work on-site.
Why PenCarrie?
At PenCarrie, we're passionate about helping our customers succeed. As one of the UK's leading B2B garment decoration distributors, we pride ourselves on delivering outstanding service, building strong relationships and creating opportunities for growth for both our customers and our people.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Please send your CV and covering letter to [email protected]
Job Type: Full-time
Pay: £30,000.00-£31,000.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Ability to commute/relocate:
- Cullompton EX15 2QW: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Cullompton EX15 2QW
