Job Overview
We are seeking a professional and personable Hotel Receptionist to join our welcoming team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, delivering memorable guest experiences through friendly and efficient service.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage guest reservations, cancellations, and modifications accurately using the booking system
- Handle guest enquiries via phone, email, and in person with professionalism and courtesy
- Provide information about hotel facilities, local attractions, and services to enhance guest experience
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards
- Process payments securely and issue receipts or invoices as required
- Maintain a tidy and organised reception area at all times
- Address guest concerns promptly, escalating issues when necessary to ensure satisfaction
- Uphold hotel policies and procedures consistently to ensure safety and security for all guests
Experience
- Previous experience in a hotel or hospitality environment is preferred but not essential; training will be provided for the right candidate
- Multilingual or bilingual skills are highly desirable to assist a diverse range of guests
- Strong phone etiquette and excellent communication skills are essential for effective guest interaction
- Demonstrated ability to deliver outstanding guest services with a friendly demeanour
- Knowledge of hospitality software systems is advantageous but not mandatory; training will be available
This role is perfect for individuals passionate about hospitality who thrive in a customer-focused environment. We value professionalism, organisation, and a positive attitude in our team members.
Pay: £13.66 per hour
Benefits:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount
- Transport links
Work Location: In person
