Job Advert
Despatch Supervisor
We’re looking for a proactive and experienced Despatch Supervisor to join our team in Middlesbrough!
About The Compleat Food Group
At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good - great quality, tasty and affordable food that people love to eat.
We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless. Alongside our branded portfolio, we’re a leading supplier of delicious own-label pastry, sweet bakery, party food, olives and antipasti, added-value egg products, continental meats, dips and sauces and plant-based food to the UK’s major retailers, as well as across foodservice.
With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better.
We are backed by European private equity firm PAI Partners.
Location: Middlesbrough
Hours: 4 on / 4 off (Night & Day Shifts rotation) | 7pm - 7am & 7am – 7pm | 6 rotations (3 sets of nights & 3 sets of days) and then 16 days off!
Salary: £31,000 per annum
Job Purpose:
The purpose of the Despatch Supervisor role is to oversee the efficient receipt, storage, and distribution of all stock and goods. The role is responsible for managing internal and external despatch operations, maintaining accurate stock records and inventory data, and ensuring maximum value is achieved from all finished goods held at the Wynyard site and external warehouses. The Despatch Supervisor is also responsible for the day-to-day management, development, and performance of Stock Controllers and Pickers.
Key Duties, Responsibilities & Accountabilities:
To review and control the work of department members to ensure a high level of performance with respect to health and safety, customer service levels, out of date stock levels and customer shortages.
Intake
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To oversee the activities of the Stock Controller to ensure the effective and accurate receipt of finished product.
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Liaise with sites to coordinate schedule of product requirements (what/when).
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To ensure through the Stock Controller that all departmental stocks are reconciled – checking system stock levels against actual and reporting stock levels twice daily to sites.
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To ensure all stock checks are accurate by regular monitoring and action any discrepancies identified.
Storage/Picking
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To oversee the picking process ensuring best practice is being adopted for procedures and customer demands.
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To ensure stringent stock rotation and stock usage systems are followed at all times.
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To ensure that both the company’s and customer’s temperature controls are adhered to at all times.
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Maintain good housekeeping principles throughout the warehouse area.
Despatch
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Ensure effective and accurate despatch of product to meet haulage/delivery requirements.
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Liaise with sites to coordinate special deliveries/product availability.
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Ensure Any Admin required for Orders are Correct & efficiently done.
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Ensure timely and accurate issue of internal morning shortage reports to sites and actual customer shortage reports.
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Supply of pallet estimate information to external hauliers.
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Monitor and ensure accuracy of Despatch Notes and Load Sheets.
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Ensure Saturday night system close down procedure is fully adhered to.
General
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Participate in training and development activities as required and actively seek to develop your own staff.
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Maintain employment procedures to control staff absence, holidays, return to work interviews and general discipline.
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Constantly seek to improve all aspects of the despatch department operation.
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Any other duties that could reasonably be expected as being within the remit of the post.
Knowledge, Skills and Experience:
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The ability to supervise and control a team of Order Pickers and Stock Controllers and to liaise with other company departments to ensure information flow and good team work.
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Good man management, communication and computer skills are essential together with a “can do” attitude.
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Computer knowledge
Why Join Us?
At The Compleat Food Group, we believe our people are the heart of our success. That’s why we offer a wide range of benefits designed to support your lifestyle, wellbeing and career growth:
Financial & Lifestyle Benefits:
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Salary Sacrifice Schemes - including Electric Vehicles, Home & Tech, Cycle to Work, and SMART Pension
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Annual leave with the option to purchase extra
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Holiday Discounts via our online retail platform
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Access to enhanced retail discounts online and in-store
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Free product handouts across our sites, so you can sample and enjoy our delicious products first hand
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EV charging points - available at selected sites
Health & Wellbeing:
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24/7 access to Grocery Aid for free financial, emotional, and practical support
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Physical Wellbeing Hub - free on-demand exercise classes, gym discounts
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Free diet & nutrition advice with access to thousands of healthy recipes
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Online wellbeing support - from mindfulness to lifestyle resources
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Financial wellbeing tools - including mortgage calculators, budgeting tools, and financial aid
Career Growth & Development:
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Access to a personalised online learning platform (LMS)
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Formal and informal training opportunities tailored to your role
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Performance Development Plans and regular Career Conversations
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Company Mentoring Scheme to add depth and really support your career journey
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Recognition through Club Compleat rewards
Community & Culture:
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2 paid volunteering days per year to give back to causes that matter to you
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Charity initiatives and fundraising events
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Team socials to connect and celebrate together
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Employee networks & support groups - including Women @ Compleat
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New baby gift for new parents
What You Should Know About How We Recruit
At The Compleat Food Group, we believe great teams are built on difference. We create an inclusive, respectful environment where everyone feels safe, supported, and are able to be themselves at work.
We’re proud to be an equal opportunities employer and are committed to Fairness, Equity, Inclusivity, and Respect. If you need a reasonable adjustment at any stage of our recruitment process, just let us know, we’ll support you — confidentially and with care.
We hire the best people for our roles, not the same people. Whoever you are, wherever you’re from, we focus on what you do and the impact you could make in our business. Our recruitment process is fair, accessible, and designed to give everyone an equal chance.
You’ll also find benefits that support people at every life stage, plus active internal networks — including Women @ Compleat, LGBTQIA+, and Neurodiversity
