About us
Essential Group
Essential Group offer a wide range of bespoke electronic fire, security and infrastructure solutions to both commercial and domestic properties throughout London and The Home Counties.
An excellent opportunity has arisen for a highly motivated individual to join our friendly team to work in our Security Helpdesk . The ideal candidate will have an excellent telephone manner, be enthusiastic and hard working.
The primary purpose of the Security Helpdesk role is to provide support to our engineers and deal with any customer queries that may arise, booking in appointments and responding to reactive call outs.
Service Desk
- Engineer Job docket processing
- Monthly service reminders
- Customer bookings
- Engineers diaries and scheduling
- Vehicle checks
- Deliveries
- Orders (basic)
- Scanning
- Cleansing data on Alarm Master software package
- Answer phones
- General Admin
Personal attributes required for this role
- Excellent customer focus skills
- Excellent computer skills
- Ability to work under pressure
- Eye for detail
- Being able to understand instructions
- Adapting quickly to fast moving projects
Essential Group offer excellent career opportunities. This means if you have the right attitude then you will go far in our organisation.
Essential Group provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Types: Full-time, Permanent
Pay: £30,000.00-£33,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Are you within 35 miles commuting distance to Epping
Experience:
- Customer Support & Client Services Occupations: 2 years (required)
Work Location: In person
