This IT Support Officer role is based in the Pathology department at Hereford County Hospital. The purpose of the role is to provide comprehensive technical and administrative support for the Laboratory Information Management Systems (LIMS) and its connected systems, provide first line support for Pathology laboratory staff, ensure accurate patient data handling, troubleshoot system issues, maintain electronic laboratory records, and assist staff with reporting laboratory results. The post holder will support the Pathology IT Manager and Pathology IT Deputy Manager and, in their absence, deputise.
To help maintain patient records in the LIMS and connected systems, to include undertaking searches for and registering patients on the Trust’s EPR (Electronic Patient Record) system, updating\amending records if necessary by liaising with external sources such as GP surgeries. This is to ensure that the correct laboratory results are filed against the correct patient in all systems.
To be responsible for monitoring the Trust Interface Engine (TIE) and maintaining its configuration in order to identify and resolve any transmission errors of results between the LIMS and various connected systems.
To assist with other maintenance tasks in the LIMS such as the creation, configuration and maintenance of new laboratory tests and investigations, healthcare specialists, users, locations, coded comments and rules.
To assist with the configuration of the trusts Ordercomms system, to include the creation and manipulation of new tests, order sets and templates that enable external users to request testing of samples from the lab.
To Liaise with GP surgeries and other external locations to facilitate the transmission of lab results in a timely manner.
To assist the Pathology IT Manager and Deputy in setting up, testing and providing support in the implementation of new modules or systems and assist in rolling them out within the Pathology department.
To perform regular checks on the various laboratory systems to ensure stability.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT , George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust .
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: “ The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential. ”
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Please refer to attached job description/personal specification to view the full range of duties and responsibilities
