Are you passionate about delivering outstanding customer support? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Customer Service Support Centre Administrator to join our dynamic team and be at the heart of our operations.
About the Role
As the first point of contact for our customers, you’ll play a key role in delivering a prompt, professional, and friendly service. You’ll handle enquiries, coordinate service requests, and ensure issues are resolved quickly—often on the first call. If you enjoy multitasking, problem-solving, and working both independently and as part of a team, this could be the ideal role for you.
What You’ll Be Doing
- Handling incoming customer calls, service requests, and parts enquiries with confidence and care
- Providing clear, professional advice to both internal and external customers
- Keeping customers informed with accurate ETAs for engineers and parts deliveries
- Plan appointments for a variety of works including planned maintenance and installations, ensuring the customer is kept informed on the status
- Inputting and managing data in internal and customer service systems
- Coordinating engineers’ workloads and ensuring KPI response targets are met, where required
- Monitoring parts dispatch and returns to keep operations running smoothly
- Processing payments securely for non-account customers
Day-to-Day
- Delivering exceptional customer service with empathy and professionalism
- Managing busy workloads while maintaining accuracy and attention to detail
- Supporting weekend rota (1 in 5 weekends, with enhanced pay)
- Learning our equipment range and helping customers with parts enquiries (full training provided!)
- Taking on additional tasks as the business evolves
What We’re Looking For
- Strong IT skills (Excel, Word, Outlook – training provided for internal systems)
- Experience working in a customer service or service-based environment
- Excellent communication and interpersonal skills
- Ability to stay calm under pressure and meet deadlines
- Great attention to detail and accuracy
- A flexible, team-oriented mindset with the confidence to work independently
- Solid literacy and numeracy skills
Why Join Us?
- Be part of a supportive and collaborative team
- Develop your knowledge with full training provided
- Work in a varied, fast-paced role where your contribution truly matters
- Company social events
- Free period products
- Pet Policy
- Company pension for eligible employees
- Free parking
Pay: £26,436.80 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
