Start Your Career in Technical Support – Full Training Provided
AES Global is a multi award-winning company and a recognised global leader in wireless access control. We design and manufacture innovative products used around the world.
We are looking for a Customer Technical Support Trainee to join our growing team in Cookstown.
This role is ideal for someone who:
Enjoys helping people
Has an interest in electronics or technology
Wants to build a long-term career
Is eager to learn in a supportive environment
No previous technical experience is required — full training will be provided.
What You’ll Be Doing
As part of our technical support team, you will:
Answer customer queries about our products via phone, email and live chat
Learn how to troubleshoot and diagnose product issues
Support customers in finding solutions with guidance from senior team members
Assist with product testing and fault finding
Work closely with other departments such as production and sales
Help update simple guides and training documents as your knowledge grows
You will not be expected to know everything straight away. We will support you every step of the way as you build your confidence and technical knowledge.
What We’re Looking For
We’re more interested in attitude and potential than experience.
You should have:
Good communication skills and confidence speaking on the phone
A friendly, patient approach to helping others
An interest in technology, electronics or problem-solving
A willingness to learn and take feedback
A positive team-focused mindset
Experience That Would Be Helpful (But Not Required)
Customer service experience (retail, hospitality, call centre, etc.)
Working in a manufacturing or technical environment
If you’re motivated and willing to learn, we’d love to hear from you.
Why Join AES Global?
At AES, we don’t just offer jobs — we build careers.
Work for a globally recognised, award-winning manufacturer
Clear progression opportunities within a growing company
Ongoing training and skill development
Supportive team culture where you’re encouraged to grow
Be part of an innovative industry at the forefront of access control technology
We are proud of our positive company culture and invest in our people long-term.
What We Offer
Free on-site parking
Friendly and motivating working environment
Branded uniform provided
Bonus scheme after probation
Additional holidays for milestone years of service
Discount at Kilcronagh Café during working hours
Wellbeing scheme
Company pension
Company events
Flexitime
Working Hours
Probation Period:
Monday–Friday, 40 hours per week
8:00am / 8:30am start
After Probation:
Alternating 4-day weeks (40 hours per week)
Week 1: Monday–Thursday
Week 2: Tuesday–Friday
7:00am / 7:30am start
Job Types: Full-time, Permanent
Work Location: In person
