Company Profile:
Greentree, an established market leader in the design and manufacture of engineered rubber and plastic solutions for the protection and finishing industries has an opening for a Customer Services Executive. This is an exciting new appointment following the companies' continued expansion and growth.
Greentree represent the global Caplugs & Shercon brands throughout the UK & Europe and also carry a wide range of products from other manufacturers such as 3M, Scapa & Advanced Tapes. With a wide range of customers from small regional powder coaters to multinational OEMs, opportunities at Greentree are exciting and varied.
Job Specification:
· Dealing with customer enquiries via email & telephone
· Provide information on stock availability & pricing over the phone
· Processing customer orders received via telephone, Email & Fax
· Checking and converting customer quotations
· Raising sales orders in Sage 200 with correct pricing, carriage charges and noting any special customer requirements
· Providing order acknowledgments to customers and resolving discrepancies or queries
· Liaise with finance regarding accounts on hold
· Liaise with warehouse/production to follow up outstanding or delayed orders
· Sending orders to warehouse & die-cutting departments with any special instructions noted
· Raising purchase orders on suppliers and providing delivery notes for direct delivery goods
· Follow up with suppliers for delivery dates on ordered items
· Collecting full details of new customers and creating an account for them within Sage 200
· Updating contacts, special prices and memo notes for existing customers
· Working with customers to identify suitable products for their requirements (training provided)
· Raising sample requests for customers
· Support colleagues within customer services and other departments as required
· Track outgoing parcels, inform customers of delays and obtain proof of deliveries where required
· Communicate with customers on a regular basis, developing new and building on existing relationships
· Provide feedback on accounts to sales and management staff
· Communicate with the external sales team, forwarding information on sales leads and enquiries.
· Perform additional ad hoc duties as necessary
Ideal Requirements:
· Have strong verbal reasoning/comprehension skills to quickly understand the problems that customers are trying to solve.
· Have the ability to work quickly but thoroughly in a fast-paced environment
· Have a high level of attention to detail.
· Be reliable
· Effective Team-Working
· Have strong organisational skills, able to manage ongoing requirements alongside day to day tasks
· Have an excellent telephone manner and be confident speaking with customers and suppliers on a daily basis
· Have strong maths & numerical reasoning skills
· Be a fast learner, self-motivated and able to organise their own workload with strong time management skills
· Have a good level of computer literacy and be familiar with the Microsoft Office suite especially Outlook, Word & Excel
The successful candidate will be given full training on our systems and products. Prior experience of Sage 200, Sage CRM or Sage 50 is an advantage but not essential.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
