Full-time, Monday–Friday 8-4pm
Based at our workshop in Swindon
Tom Faulkner is an award-winning design and furniture business, creating beautiful, distinctive furniture and accessories. We have a workshop in Wiltshire and showrooms in London and New York.
We are looking for an Operations & Logistics Assistant to join us in an exciting new role within our Swindon workshop. This is a fantastic opportunity for someone with administrative experience who is highly organised, clear-thinking, works well with people, and enjoys a challenge. Our workshop is small and dynamic, with a close-knit team of 18.
You will work alongside our Head of Operations to support day-to-day activity at the workshop, providing the administrative support that helps the whole team work efficiently and effectively — and ensures our customers always receive the best possible service.
Overview
Reporting to the Head of Operations and Logistics, your key responsibilities will include:
- Providing full administrative support to the Head of Operations and Logistics
- Acting as the key point of contact for customers for updates on their orders and deliveries
- Being the first point of contact for all inbound phone calls to the workshop
- Communicating progress to agents and clients at every stage of the customer journey
- Helping keep creative projects on track
- Managing IT and phone systems, and responding promptly to any issues
What we are looking for
- 3–5 years' experience in an office environment
- Excellent written and verbal communication skills
- Exceptional organisational skills, with the ability to manage multiple workstreams and competing priorities
- Strong systems and IT skills, with a problem-solving mindset
- Excellent interpersonal skills
- A team player who is adaptable and proactive
What we offer
- Competitive salary
- A dynamic, professional, and fun working environment
- Regular team days and events
- Private medical insurance
- Company pension
- Staff discount
- 20 days' holiday, plus time off between Christmas and New Year, and an extra day's holiday for each year of service (capped at 5 years)
To apply, please send your CV and covering letter to [email protected]
We are committed to creating a diverse working environment and are proud to be an equal opportunity employer.
Pay: From £28,000.00 per year
Benefits:
- Company pension
- Free parking
- Private medical insurance
Work Location: In person
