Location: Sittingbourne, Kent
Rate: £25.04 per hour (Umbrella)
Contract: 10 Week Contract
Hours: Full Time
Working Pattern: Hybrid Working – Mandatory 2 Days Office-Based, with the remainder split between Site Visits and Home Working
Pay: Bi-weekly
We are seeking a skilled Housing Officer to join our dynamic Housing Management team on a 10-week contract. This role is pivotal in providing exceptional tenancy management services, supporting residents in maintaining successful tenancies, and ensuring our communities are safe and thriving. The position involves managing a specific area, conducting home visits, tenancy audits, welfare checks, and collaborating with internal and external partners to address housing-related issues. The ideal candidate will possess strong housing management experience, excellent customer service skills, and a proactive approach to community support.
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Deliver effective and customer-focused housing management services.
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Support residents throughout their tenancy lifecycle.
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Ensure adherence to tenancy conditions and address breaches.
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Provide housing advice and support.
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Manage complex tenancy-related cases to resolution.
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Conduct home visits, tenancy audits, and welfare checks.
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Promote tenancy sustainment and independent living.
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Identify and support residents with complex needs.
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Make safeguarding referrals and collaborate with specialist teams.
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Conduct neighbourhood and estate inspections.
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Address environmental and estate management issues.
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Manage Anti-Social Behaviour (ASB) and nuisance cases.
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Prepare tenancy enforcement documentation and attend court as needed.
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Conduct pre-void inspections and property viewings.
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Collaborate with multi-agency partners and attend meetings.
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Ensure health and safety compliance within homes.
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Support income collection and assist residents with financial difficulties.
Requirements:
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Previous experience in a Housing Officer or Housing Management role.
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Experience managing tenancy-related issues and delivering housing services.
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Knowledge of housing management legislation and tenancy enforcement.
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Experience with home visits, tenancy audits, and welfare checks.
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Ability to work with vulnerable residents and make safeguarding referrals.
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Strong customer service and case management skills.
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Excellent communication and stakeholder engagement abilities.
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Ability to work independently and manage a diverse workload.
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Full UK Driving Licence and access to a vehicle, or efficient travel capability.
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Housing qualification or willingness to pursue one.
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Experience in Housing Association or Social Housing.
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Experience attending court and preparing enforcement documentation.
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Experience managing ASB cases.
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Knowledge of safeguarding, tenancy fraud, and neighbourhood management.
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Hybrid working arrangement with mandatory 2 days per week office-based.
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Remaining time split between home working and estate/resident visits.
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Regular travel across neighbourhoods and housing schemes.
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Occasional evening and weekend work may be required.
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£25.04 per hour (Umbrella)
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10 Week Contract
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Location: Sittingbourne, Kent
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Hybrid Working
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Bi-weekly Pay
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Opportunity to work with a leading Housing Association
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Varied and rewarding frontline housing management role
Applications are particularly welcomed from candidates with experience in Housing Management, Tenancy Management, Neighbourhood Housing, Estate Management, Resident Services, Anti-Social Behaviour, Housing Advice, Tenancy Sustainment, or Social Housing environments.
