We’re looking for a proactive and customer-focused Parts Advisor to join our busy JLR (Jaguar Land Rover) team.
This varied and rewarding role involves working closely with both customers and our internal Workshop team. You’ll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish.
We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.
About The Role
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Assisting customers via phone, email and in person with parts enquiries and orders.
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Advising customers on the correct parts for their vehicle based on technical knowledge.
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Providing quotes and discussing availability, pricing and delivery timelines.
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Processing payments and updating customers throughout the order journey.
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Managing stock levels, processing returns and keeping the stock system up to date.
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Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.
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Excellent communication and interpersonal skills.
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Strong organisation and attention to detail.
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Confident IT user with the ability to learn new systems.
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A good technical understanding of vehicles and vehicle parts.
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A team player with a strong work ethic and a customer-first approach.
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Previous experience in a similar role is beneficial, but full training will be provided.
Employee Benefits
Supporting our people at work and beyond.
- 30 Days’ Holiday — increasing with long service
- Health Cash Back Scheme
- Employee Assistance Programme — including GP Anytime
- Enhanced Maternity & Paternity Pay
- Pension Provision & Life Assurance
- Access to Discounted Private Medical Cover
- Retail Discounts through BenefitHub
- Cycle to Work Scheme
- Kingsbridge Diamond Membership Club
- Continuous Development & Learning
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.
The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.
Donnelly Group is an equal opportunities employer.
Apply now and take the next step in your career with Donnelly Group!
Required Criteria
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Confident IT user with the ability to learn new systems
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Strong organisation and attention to detail
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Excellent communication and interpersonal skills
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Ability to work in a fast-paced environment
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Full valid drivers licence
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High level of IT proficiency
Desired Criteria
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Previous experience in a similar role is beneficial, but full training will be provided
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Previous experience in a similar role is an advantage
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Experience using a DMS/CRM System
Skills Needed
Rapport Building, Client Relationship Management, Time Management/Organisational skills, Teamwork
About The Company
Careers at Donnelly Group
For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.
Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.
Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.
Explore our current vacancies and discover where a career with Donnelly Group could take you.
Company Culture
Our Values
Five shared values. One Donnelly family.
Team Ethos
Integrity
Passion
Trust & Respect
Innovation
Employee Benefits
Supporting our people at work and beyond.
30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning
Company Benefits
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App
Salary
Not disclosed
