The job you are trying to view has expired. Please perform a new search to find current jobs.

Pensions Administrator (Member Services)

Hampshire County Council -
Winchester

Job details

Permanent
£25,186 - £26,244 a year

Benefits

Company pension

Qualifications

English
Organisational skills
IT
Communication skills

Full job description

Job Details:

Job Reference: HCC624276

Salary Range: £25,186 - £26,244 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Permanent

Closing Date: 14 June 2026

Interview Date: 16 June 2026

Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received.

The Role:

Hampshire Pension Services (HPS) administers pensions for the Hampshire Pension Fund, a Local Government Pension Scheme (LGPS). We are also the pension administrator for the following schemes:

West Sussex County Council LGPS
London Borough Of Hillingdon LGPS
City Of Westminster LGPS
Hampshire and Isle of Wight Constabulary
Hampshire and Isle of Wight Fire and Rescue Service
West Sussex Fire and Rescue Service

We administer pensions for approximately 300,000 members across all the schemes, with around 700 employers using the scheme. Pension Services is deeply focused on excellent customer service, which is why we currently hold the Customer Service Excellence Award.

Hampshire Pensions Services (HPS) is a large team with over 100 team members. We are broken down into smaller specialist teams to provide service to our members. Each team specialises in a particular area: Member Services; Pensions Customer Support Team (PCST); Employer Services; Data, Systems and Partnership Support (DSPS); Finance; and Communications, Projects, and Development (CPD). To find out more about the work they do, click on the document in the additional information: Hampshire Pension Services Team Overview

This specific vacancy is within our Member Services Team. No pensions experience is needed as we offer full support and training from day one.

This role offers flexible working opportunities and hybrid working with office attendance every Tuesday.

What you’ll do:

You will be part of Member Services Team and you will be responsible for the administration of people’s pensions on a day-to-day basis. The main processes are:

Setting up records for new scheme members
Processing leaver information for refunds and frozen benefits
Organising transfers between different funds and schemes
Processing around 150 retirements monthly
Running payrolls for retired members
Responding to technical queries from members

What we’re looking for:

Have you got 5 x GCSEs of a Grade C or 4 and above (must include Maths and English)?
Are you enthusiastic and positive?
Are you a strong communicator (written and verbal) who can build good working relationships with customers and peers?
Do you have excellent organisational skills and the ability to work to deadlines?
Do you have good attention to detail?
Can you offer excellent Customer Service, and do you enjoy helping people?
Are you willing to learn and try new things?
Do you have strong IT skills?

Then you could be who we’re looking for!

Why join us?

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

Additional Information:

Pensions Administrator (Member Services) Candidate Pack

Vetting Requirements:

This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.

Contact Details for an Informal Discussion:

Stephanie Lawrence, Pensions DSPS Senior Team Manager on [email protected]

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Jobseeker tools

Employer Tools

Browse

Stay Connected