As the Volunteer Resource Centre Supporter, you will play an important role supporting the day to day activities at The Truro Resource Centre, Truro
Clients can access a range of facilities at the centre including showers, food, toilets, clothing, bedding, laundry and storage as well as activities that actively promote health and wellbeing. Under the supervision of the Resettlement Team, you will be able to support these services.
Volunteers are needed Monday-Friday anytime between 9:30-16:30 and we are interested in anyone who can spare any amount of time during the day, either on a regular basis or as and when you have availability. We are currently particular keen to build up our volunteer team on Mondays and Wednesdays during drop in time 9:30-13:30. We also need help with donation sorting anytime or day of the week. Further details can be provided post application if donation sorting interests you!
You will work closely with the Resettlement Team providing support which may include (depending on what you are interested in helping with):
- Talking to clients and providing them with a friendly welcome (If volunteering during drop in time).
- Making light refreshments such as hot drinks, heating through food in the microwave for e.g. (If volunteering during drop in time).
- Sorting clothing and toiletry donations dropped off to the centre and if able to distribute items we are unable to use to local charity shops.
- Help organise and tidy the clothes store.
- Wash and dry towels and support clients with their laundry (If volunteering during drop in time).
- Support with keeping the centre clean and tidy, particularly the kitchen area.
You’ll share our core values: Person Centred, Passionate, Empowering, Honest and Courageous.
In order to volunteer with us, after registering/applying for this role you will be contacted to discuss the role further. You will then be invited to attend an informal chat/taster session, where we can introduce you fully to St Petrocs and support you with onboarding as a volunteer for us if you wish to proceed further.
Essential Criteria
- Commitment to our service and client group.
- Reliability and agreement on how much time you can commit to the role.
- Possess a confident and resourceful personality, who is able to support people experiencing homelessness and in crisis.
- Responsibility for own and others health and safety whilst undertaking the tasks.
- Can maintain confidentiality as required.
- Provide a friendly welcome to our clients and visitors to the centre.
- Able to deal with donations to the centre including clothing, bedding, food, etc.
Can make own arrangements for travel to the Truro Resource Centre (parking not available at the centre)
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We are pleased to be able to offer you:
- Comprehensive induction training and welcome information pack.
- Clear instructions and guidance on your role.
- Ongoing training related to your volunteering role.
- Supervision and support throughout volunteering duties.
- Regular newsletter providing the latest updates.
- Annual ‘thank you’ event for volunteers.
- Reimbursement of travel costs subject to approval by supervising manager and prior to any travel arrangements being made.
We're working to end homelessness in Cornwall, because every person has a right to a safe and secure home.
St Petrocs was established in 1986 as a direct response to people experiencing homelessness in Truro. Over the years, our services have grown - shaped by the needs of the people we support.
Today, over 60 staff and 300 volunteers work together tirelessly to ensure we can provide the best quality of service possible to those people who find themselves vulnerably housed or pushed into homelessness.
We are an independent, charitable organisation that provides people in need with somewhere and someone to turn to.
