An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.
We are looking for individuals who have:
Excellent telephone manner and communication skills
Empathy, tact and diplomacy when dealing with difficult situations
Excellent organisational skills and methodical in their approach in all aspects of work
Excellent attention to detail
Flexibility in working practices and to the needs of the service
The ability to demonstrate commitment to achieving high quality standards of work
The ability to work as part of a team and on own initiative
The ability to work and problem solve under pressure whilst achieving targets
The ability to work at other locations
The ability to work Saturday morning on a rotational basis
The Referral & Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.
You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced, multi-skilled role by our departmental Trainer.
We can also offer many training and development opportunities to further progress your career within the service.
If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.
Provide a service to all acute service clinics within the Health Board
Manage clinics and waiting lists effectively ensuring full clinic optimisation achieved
Invite patients through the Partial Booking system to arrange an appointment
Make, amend and cancel appointments
Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
Updating waiting list entries
Maintain professional communication with service users and all disciplines of staff
Candidates are advised to ensure they refer to the attached Person Specification and use the ‘Supporting Information’ section of the application form to detail how they meet the various requirements.
It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in TRAC.
