Overview
We are seeking a highly organised and proactive Customer Service Administrator to join our team. This role involves providing exceptional administrative support, managing customer interactions, and ensuring smooth communication across departments. The ideal candidate will possess strong IT skills, excellent communication abilities, and a keen eye for detail to contribute effectively to our customer service operations. This is a paid position suitable for individuals with relevant administrative experience who are eager to develop their career within a dynamic environment.
Duties
- Respond promptly and professionally to customer enquiries via phone, email, and other communication channels
- Maintain accurate records of customer interactions using CRM software and other organisational tools
- Support sales administration processes, including processing orders and updating client information.
- Coordinate with internal teams to ensure customer requests are fulfilled efficiently
- Assist in managing schedules, appointments, and follow-up activities to enhance customer satisfaction
- Organise documentation, correspondence, and filing systems to ensure easy retrieval of information
- Contribute to continuous improvement initiatives by providing feedback on administrative processes
Skill
Strong computer literacy skills
- Excellent communication skills in English, both written and verbal
- Strong organisational skills with the ability to prioritise tasks effectively and manage time efficiently
- Previous administrative or sales support experience is advantageous
- Ability to demonstrate IT proficiency and adapt quickly to new software systems
- Customer service orientation with a professional attitude towards clients and colleagues
- Good organisational skills with attention to detail and accuracy in all tasks undertaken
Pay: £29,000.00-£32,000.00 per year
Work Location: In person
