About the role
Serving our customers, communities, and planet a little better every day.
Salary - up to £90,000 (dependant on experience) + annual bonus & benefits
Work Level – 2F
Location – We have office locations in the following areas Edinburgh, Reigate, Welwyn Garden City. Permanent
Office Attendance – Our hybrid working model gives you the best of both worlds - flexibility to work from home and valuable face-to-face time with colleagues. This role typically requires 1-2 days per month onsite.
Closing Date - Applications close on 20th August at 5pm
Why this role?
This is a fantastic opportunity to join the team as a Proposition Lead (known internally as Senior Proposition Development Manager) as we rollout a personalisation programme across IMS. You’ll deliver helpful propositions to Tesco customers at the exact moment they need them. You’ll partner with functional areas from across the Group business to deliver a new capability for IMS.
What you’ll be doing
- Shape and lead the IMS personalisation strategy and roadmap, identifying high value use cases, defining the business case and working with technology/data teams on implementation plans that unlock growth through Tesco’s Adobe platform.
- Own delivery and performance measurement of the personalisation roadmap for Money Services products, ensuring required capabilities are prioritised within IMS, agreed operating models are in place for delivery and outcomes are tracked to demonstrate value to IMS and to Tesco.
- Increase customer engagement and Clubcard penetration for Money Services products by identifying opportunities to better connect customer data, marketing consent and targeting capabilities across the Tesco ecosystem.
- Drive greater value from Tesco owned channels by improving the effectiveness of CRM, digital and cross-sell activity, focusing on high impact opportunities aligned to commercial objectives for the IMS Partnerships team.
- Build strong partnerships across Tesco and IMS stakeholders to align priorities, secure sponsorship, influence decision making and accelerate delivery of direct growth initiatives.
- Enable cross functional alignment on personalisation and direct growth priorities through clear communications, strategic storytelling and actionable insight, ensuring commercial and marketing teams are aligned with and able to activate growth opportunities.
What we’re looking for (minimum criteria)
- Proven experience shaping customer growth or proposition strategies that deliver measurable customer and commercial impact.
- Demonstrated ability to lead through ambiguity, using data, insight and stakeholder engagement to define priorities and develop clear, actionable plans.
- Strong stakeholder management and influencing skills, with experience working with commercial, marketing, technology and data teams.
- Experience leading cross-functional programmes or propositions, from concept through to delivery and performance measurement.
And if you have any of these, even better
- Experience developing personalisation, CRM or data-driven marketing capabilities.
- Knowledge of customer data platforms, audience targeting and marketing technology ecosystems.
- Experience within retail, financial services or partnership businesses.
We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.
What’s in it for you
- A generous pension, with up to 7.5% employer contribution, depending on what you put in.
- Private Medical Insurance (WL2+) and virtual GP Service for you and your family.
- Performance related annual bonus.
- 7.2 weeks holiday, with the opportunity to buy more.
- Colleague Clubcard discount (10-15% + second card to share with someone else).
- Enhanced parental leave.
- Opportunities to Save and Buy as you earn.
- A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.
Interviews
As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.
We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.
Interviews are expected to be held from w/c 14th September.
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there's no better feeling.
Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.
So, if you want a career where you can do good and feel good, you've found it.
Let's make everyday a little better.
Our story
Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.
We began life in 1997 and now help more than 2 million customers protect what matters to them.
We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.
Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.
How to apply
We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
