The post holder will be part of the Trust Quality Improvement team but be situated within the Information team and also lead on the provision of analysis that supports the Trust’s ambition to meet its strategic objectives; including the requirement to produce highly complex models on benchmarked clinical outcomes, profit margins, market profiles, referral demand and capacity utilisation.
The post holder will also be responsible for maintenance and improvement of any identified Trust Business Intelligence tools that are used to monitor compliance against the Trust Performance Assurance Framework, external and internal reporting requirements and escalating major data quality issues to the Information Manager and Head of Information.
Key responsibilities
- To oversee the delivery of the Trust’s Improvement Reporting reporting requirements in a timely and accurate manner.
- When required to be the lead for research analytics for the Trust programme initiatives, providing assured specialist NHS informatics knowledge, customer focus and delivery of high quality business intelligence, supporting the Trust’s strategic goals.
- To ensure the continuation of the provision of high quality reporting required by the Trust departments.
- To be responsible for evaluating key business intelligence reports identified by pan organisational strategic developments, combining detailed operational awareness with knowledge of data and systems.
- Support cultural changes with regards to mobilisation and usage of business intelligence data.
- To lead on the communication of complex technical specifications and intelligence reports to trust senior managers and the executives.
- To quality assure key reports produced by the function and the improvement team before they are published and highlight on exception performance issues to the appropriate sign-off processes
- To work as an effective and integral part of the Improvement, Information and Research teams with a strong link into the Information team to ensure reporting is consistent and accurate and is delivered within the agreed timescales.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites
Information Systems
- To be responsible, when required, for the operation of Qlik Cloud/ QlikSense as the Trust Business Intelligence tool as a major part of the post holders work programme as defined by the Head of Data Science and Data Warehousing and the Information Manager, with the support of analysts of the team and the Business Intelligence Analyst
- To bring together through various reporting methodologies, the individual strands of External and Internal reporting
- To be responsible for complex clinical outcome benchmark models commissioned by the Strategy department. This will involve researching global data sources and integrating comparison data with local clinical outcome data to add global context to the Trusts clinical effectiveness.
- To be responsible for complex integrated care models commissioned by the Strategy department. This will involve implementing integrated models that factor the entire patient pathway including the community element and calculating opportunities for efficiency and better patient care packages.
- To follow the Information Team strategy of using SQL to return datasets from the Trust’s Data Warehouse and use Qlikview to disseminate the results to the Trust
Analytical & Judgemental Skills
- To lead on the Improvement Department requirements for Strategy, providing excellent analytical services to support the Improvement and performance assurance agenda, formulating solutions that include making judgements involving highly complex facts and requiring the analysis, interpretation of a range of options.
- To work with the Strategy department to adapt systems (Qlikview, TrakIT etc) to meet current and future requirements.
- To work closely with Strategy and the Executive team to define intelligence requirements and provide quality assurance by routinely outputs and reviewing the purpose and design to ensure it’s appropriate and insightful.
- To validate development of Qlik applications being undertaken by the analysts within the team, requiring the ability to analyse complex logic, identify any bugs or erroneous calculations and recommend pragmatic solutions.
- To lead on the development of Trust-wide Divisional and Specialty reporting across multiple data strands to target efficiency savings in existing processes, in particular supporting the Divisions to develop tolerances and targets for shared measures.
- Create and curate routinely generated clinical data in formats that can be made accessible for research
This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager. All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.
