NHS Care Navigator/Receptionist
Job Title
Job Title: Care Navigator
Hours: 24 hours per week (Wednesday, Thursday, Friday)
Contract: Permanent after successful completion of probation period
Salary: see description
Location: Addington Road Surgery
About us
Addington Road Surgery is a busy GP practice providing high-quality primary care to our
local community. We’re part of a wider Primary Care Network and pride ourselves on
being a supportive, friendly place to work and learn.
The role
We’re looking for a friendly, organised Care Navigator to join our reception team. You'll be a first point of contact for patients, helping them access the right care, in the right place, at the right time.
Key responsibilities
Greet patients face-to-face, by phone, and online, providing a professional and
compassionate first point of contact
Book, amend, and cancel appointments and home visits
Triage along side a Clinician
Assess patient needs and signpost to the most appropriate healthcare professional
or service (GP, nurse, pharmacy, social prescribing)
Process prescription requests and handle general enquiries
Maintain accurate patient records using EMIS / SystmOne
Support the wider practice team with day-to-day administrative tasks
What we’re looking for
Previous experience in a GP practice, NHS, or customer-facing health/care setting
desirable
Excellent communication and customer service skills
Confidence using IT systems, with willingness to learn practice-specific software
Understanding of patient confidentiality and data protection (GDPR)
Ability to stay calm and organised in a busy environment
What we offer
NHS Pension Scheme
Supportive, friendly team
Employee Assistance Programme
Mentorship and Coaching
Training opportunities
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and
a DBS check will be required.
To apply: via NHS Jobs / Indeed
Pay: Up to £12.71 per hour
Benefits:
- Employee discount
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
Education:
- A-Level or equivalent (required)
Experience:
- GP surgery: 1 year (required)
Work Location: In person
