LOCATION: MCARTHUR GLEN - CHESHIRE OAKS
SHIFT PATTERN: 4 on 4 off, 42 hours per week
PAY RATE: £13.99 per hour
We are seeking a professional, reliable, and customer‑focused Security Officer to join our established security team at Cheshire Oaks Designer Outlet, the UK’s largest outdoor retail outlet, welcoming more than 8 million visitors each year. This is a dynamic and people‑focused role, ideal for individuals who thrive in a fast‑paced environment and take pride in maintaining a safe, welcoming, and secure atmosphere.
You will act as a highly visible presence across the centre, supporting retailers, visitors, and stakeholders while upholding the highest standards of safety, security, and customer service.
Role Responsibilities
- As a Security Officer, you will be responsible for safeguarding people, property, and assets while delivering a professional and approachable service at all times. Duties include, but are not limited to:
- Controlling access and egress points in line with site procedures
- Maintaining a safe and secure shopping environment through regular patrols and checks
- Delivering a consistently high level of customer service to visitors, tenants, and stakeholders
- Responding effectively to incidents, including medical situations, theft, lost or vulnerable persons, and public safety concerns
- Acting in accordance with all Standard Operating Procedures (SOPs) and safety protocols
- Providing a visible security presence across the centre to deter crime and support smooth operations
- Working collaboratively as part of a large on‑site security team to ensure effective communication and operational efficiency
Candidate Requirements
- To be successful in this role, candidates must demonstrate professionalism, adaptability, and a strong commitment to safety and service excellence. Essential requirements include:
- A flexible and adaptable approach to working hours, including weekends and event days
- A smart, professional appearance with a confident and approachable manner
- Excellent verbal and written communication skills, with the ability to liaise effectively with the public, retailers, contractors, and colleagues
- Confidence in managing incidents calmly and professionally
- A strong team ethic, with the ability to work independently when required
- Good physical fitness, as the role involves regular foot patrols and can be physically demanding
- Willingness to undertake additional training, including First Aid and CCTV, if not already qualified
- UK Driving License with access to your own vehicle
