Overview
We are seeking a dedicated and organised Letting Admin Support to join our team. This role is essential in ensuring smooth administrative operations within our property management department. The successful candidate will provide vital support in managing lettings processes, maintaining accurate records, and delivering excellent customer service. Previous office experience and familiarity with property management software such as Alto are highly desirable. This position offers an excellent opportunity to develop your administrative skills within a dynamic environment.
Duties
- Assist with the processing of tenancy applications and lease agreements using Alto or similar property management systems
- Manage data entry tasks accurately, updating tenant information and property records
- Handle incoming calls with professional phone etiquette, providing prompt assistance to prospective and current tenants
- Support the organisation of viewings, inspections, and other lettings-related appointments
- Assist in upselling additional services or products to tenants where appropriate
- Maintain organised files and documentation related to lettings transactions
- Provide general administrative support including photocopying, filing, and email correspondence
- Respond efficiently to tenant enquiries and escalate issues when necessary
- Collaborate with the lettings team to ensure timely completion of tasks and excellent customer service
Qualifications
- Proven office experience, preferably within property management or a related field
- Familiarity with Yardi or similar property management software is advantageous
- Strong data entry skills with high attention to detail
- Excellent organisational abilities and the capacity to manage multiple tasks simultaneously
- Professional phone etiquette and strong communication skills
- Experience in upselling or promoting additional services is a plus
- Administrative experience demonstrating reliability and efficiency
- Ability to work independently as well as part of a team in a fast-paced environment
This role is ideal for candidates seeking to utilise their administrative skills within the property sector while contributing to a professional and supportive team.
Pay: From £13.00 per hour
Work Location: In person
