Join a Growing National Contractor
Facility Solutions is a fast-growing national building maintenance contractor with offices across the UK. Established in 2015, we've grown year on year by delivering exceptional service, building strong client relationships, and providing high-quality maintenance and project solutions for many well-known national organisations.
We undertake everything from reactive maintenance and planned preventative maintenance through to refurbishment and project works, and we're looking for an ambitious Service Manager to join our Midlands team based in Solihull.
This is an excellent opportunity for someone looking to develop their career with a business that genuinely invests in its people and offers clear progression into senior management.
The Role
As a Service Manager, you will take full ownership of maintenance and project works from the initial enquiry through to final invoicing. This is a hands-on operational management role where you'll be responsible for surveying works, preparing quotations, planning and coordinating delivery, and ensuring every job is completed safely, on time, within budget and to an exceptional standard.
You'll split your time between our Solihull office and visiting sites across the Midlands, meeting clients, carrying out surveys and supporting engineers.
Your primary focus will be to ensure every project is delivered efficiently, providing an outstanding customer experience while maximising profitability. You'll oversee each stage of the process, managing costs, labour, materials, subcontractors and communication with the client to ensure jobs run smoothly from start to finish.
This is an excellent opportunity for someone who enjoys taking ownership of projects, building strong client relationships and making commercial decisions that contribute directly to the success of the business.
This isn't just a desk-based management role. You'll have genuine autonomy to make decisions, build client relationships, grow existing accounts and play a key part in the continued expansion of one of the UK's fastest-growing building maintenance contractors.
Key Responsibilities
· Take ownership of jobs from initial enquiry through to completion and final invoicing.
· Survey maintenance and project works and prepare accurate quotations.
· Plan, coordinate and manage labour, subcontractors, materials and resources.
· Deliver projects safely, on time, within budget and to the highest quality standards.
· Ensure every job provides an excellent customer experience while achieving strong commercial performance and profitability.
· Build and maintain long-term relationships with clients, identifying opportunities for additional works.
· Support scheduling and operational planning to maximise efficiency across the Midlands area.
· Produce and review RAMS and all associated job documentation.
· Monitor project costs and margins, ensuring work remains commercially viable throughout delivery.
· Liaise with clients, engineers, subcontractors and suppliers to ensure clear communication and successful project delivery.
· Ensure all works comply with health and safety legislation and company procedures.
About You
We're looking for someone who is organised, commercially aware and passionate about delivering excellent service. You'll be someone who enjoys taking ownership of projects, can build strong relationships with clients and colleagues, and has the drive to deliver jobs efficiently whilst maintaining excellent commercial performance.
Essential Requirements
· Minimum two years' experience working within the UK building maintenance industry.
· Experience managing building fabric maintenance works.
· Strong IT skills, including Microsoft 365.
· Excellent organisational and administrative skills.
· Strong communication and customer service skills.
· Ability to manage multiple jobs simultaneously and prioritise workloads effectively.
· Commercial awareness with the ability to manage project profitability.
· Full UK driving licence.
Desirable
· Health & Safety qualifications.
· Surveying qualifications or relevant industry certifications.
· Experience producing quotations and managing maintenance or project works.
· Knowledge of commercial building maintenance contracts.
What We Offer
· £36,000–£40,000 annual salary (depending on experience).
· Company bonus scheme.
· Company vehicle.
· Company laptop.
· Company mobile phone.
· 28 days annual leave.
· Royal London pension scheme.
· Ongoing training and funded development courses.
· Genuine opportunities for career progression.
· A supportive, ambitious and growing working environment.
Career Progression
We're committed to developing our people. This role offers a genuine opportunity to progress into an Area Manager position as the business continues to expand across the UK.
Screening Questions
1. Do you have at least two years' experience working within the UK building maintenance industry?
2. Do you have experience managing building fabric maintenance works?
3. Do you hold a full UK driving licence?
4. Do you hold a valid passport?
5. Do you have any unspent criminal convictions that would prevent you from working on client sites?
Pay: £36,000.00-£41,000.00 per year
Benefits:
- Company car
- Company pension
Work Location: In person
