Experienced Contact Centre Advisor — Direct Affinity CX
If you thrive on hitting targets, holding a great conversation and turning a call into a result, we'd like to hear from you.
We're growing our UK team, and we're looking for people with real experience in outbound calling to help us keep raising the bar.
Who we are
Direct Affinity CX (DACX) is a UK business specialising in contact centre operations and customer experience (CX) for the automotive industry. We're passionate about delivering a great experience for our clients whilst building a great environment for our team, some of our existing team say:
“Everyone is really welcoming and friendly, and whenever you need help, somebody is there for you straight away. The role is straightforward, everything you need is in front of you, and you get to speak to different people every day. It’s genuinely a nice place to work.”
“It’s professional but relaxed at the same time. There’s plenty to keep you busy, but you can still have a laugh with the people around you. Whenever you have a question, somebody will know the answer and help you straight away.”
“I’ve worked in a few contact centres, but this feels different. You’re trusted to do your job rather than being micromanaged, everyone works well together, and there is always support available. We have a laugh, but we still get the work done.”
The role
Our service offering is varied, the core role will be making and taking high quality calls day to day: outbound lead generation and booking sales appointments, customer satisfaction surveys, and inbound call handling.
Who we're looking for
Ideally you'll bring experience from a target-driven outbound or sales environment, and know what good looks like when it comes to hitting numbers.
Alongside that, we build everything around three core pillars: knowledge, skills and attitude. Experience gets you off to a flying start, and the right attitude keeps you here.
We're big believers in a good conversation too, so if you think you're the right fit, please apply today
Job Types: Full-time, Permanent
Salary: £25,600 per year OTE £28,000
Benefits:
- Bonus available monthly
- Company pension
- Referral programme
- 32 Days Holiday, Inclusive of Bank Holidays
- An additional day off for your Birthday too
- Staff discounts club, money off shopping, entertainment and travel
- Regular incentive gifts and prizes
- Wellbeing hub
- Flexible hybrid and fully remote options
- Enhanced Maternity and Paternity benefits
- Free parking on site
Job Types: Full-time, Permanent
Pay: £25,600.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: In person
