General Purpose
Based in our Inverness Workshop as part of our award winning Workshop Team, this role involves performing a wide range of duties to support the efficient operation of the business.
Liaise with customers, colleagues and suppliers in a polite and professional manner via phone, mail, e-mail, and face-to-face to provide and process information in response to enquiries, requests and orders.
Ideally the hours will be Monday to Friday, 10am to 4pm (with a 30 minute unpaid lunch break) but can be flexible as other commitments/transport dictates.
Salary: National Minimum Wage, based on age.
Job Description
Your duties will include but are not limited to:
MAIN DUTIES
- Answering and actioning phone calls and emails, dealing with customers in person, retrieving voicemails, actioning them, taking messages or re-directing them to the appropriate person or department
- Maintaining customer and equipment database by creating and updating records ensuring accuracy and validity of information
- Taking and recording payments for goods and services
- Scanning and Filing
- Collating and inputting monthly staff expenses
- Receiving deliveries, collating and matching paperwork relating to goods received then following through to scheduling.
- Maintaining a safe, clean and tidy work environment.
- Undertaking relevant personal development and training to grow skills relevant to the role.
OTHER DUTIES
- Providing holiday and sickness cover for the Service Administrator on a full time basis
- Obtaining parts prices from suppliers and inform customers
- Ordering products for stock and customer orders
- Processing Warranty returns
- Inputting/processing workshop stock details
- Undertaking any other duties and training deemed appropriate by your Supervisor or the Managing Director.
Person Specification
Essential attributes:
- Be willing to listen and learn
- Have an aptitude for administration
- Be of a very calm, caring and patient nature suited to dealing with our specialised and vulnerable customer base
- Have excellent and clear spoken English
- Have very good written English
- Be organised and self-motivated with the ability to work in a fast-paced environment
- Have a high standard of personal hygiene and presentation
- Have good IT knowledge for duties such as using email, online ordering, online contact with customers and suppliers, stock control, simple database input etc.
Pay: Up to £12.71 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Language:
Work authorisation:
- United Kingdom (preferred)
Location:
- Inverness, Highland (preferred)
Work Location: In person
