The Reception Staff are the first point of contact for patients and visitors arriving within the
Emergency Department. The receptionist role is to provide administrative support and to
contribute directly with the management of patient’s clinical care. This will be undertaken by
use of a 24-hour Rota, which includes all Bank holidays.
MAIN RESPONSIBILITIES:
- Greet all patients and visitors when they enter the department and to establish which area they need to be treated in and redirect as appropriate
- To deal with telephone and personal inquiries in a polite, helpful, and courteous manner whilst making sure that patient confidentiality is maintained.
- To correctly record all patient personal details and outcome on the department database (Electronic Patient Record) ensuring that strict data accuracy and confidentiality is upheld in accordance with the Data Protection Act and the Access to Health Records Act.
- Maintain the confidentiality
- Retrieve patient’s medical notes from healthcare records and other departments and prepare them for the patient’s admission.
- Create outpatient referrals for A/E clinics on a daily basis
- Preparation and running of the daily clinics which are held within the A&E Department daily, registering patient’s attendance on EPR.
- Complete the bed state on the CMS system when based in Majors reception
- Ensure that the LAS pin numbers are retrieved and entered on the HAS 2 system
- Liaise with the hospital clinical staff and GP’s regarding patient examination reports.
- To assist in the training of new employees and less experienced members of staff.
- Respond and deal with all patient enquiries
- Record incidents/accidents/complaints on the electronic reporting system (Datix)
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Healthcare has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, our procedures and our People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ and Nursing Times Best Places to Work list.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
