Southall & Soul is a vibrant hotel in West London, combining beautifully designed private studios with wellness spaces, co-working studios, and a buzzing events programme. We're looking for a friendly, detail-oriented Customer Service Assistant to be the first point of contact for our members and guests, and a warm, reassuring presence at Reception.
Responsibilities include:
- Welcoming members and guests, managing check-ins/check-outs, and handling bookings and admin
- Building genuine relationships and going above and beyond to make every member feel heard, valued, and at home
- Responding to enquiries and concerns with empathy, clarity, and a solutions-first attitude
- Ensuring the building is kept polished, welcoming, and running smoothly at all times
- Supporting the wider team on sales tours, renewals, and community events
- Coordinating with Housekeeping and Maintenance to ensure rooms are ready and up to standard
What you'll bring:
- Experience in customer service, hospitality, co-living, or serviced apartments
- Excellent organisational skills and a calm, professional manner under pressure
- Confidence using booking/admin systems and handling sensitive situations with discretion
- A proactive, team-first mindset and real enthusiasm for community
Shifts: 8:00am–5:00pm or 11:00am–8:00pm, with occasional weekend work.
Why join us: Complimentary spa, gym, and wellness access, plus weekly community events and a workplace that genuinely invests in your growth.
Pay: £30,000.00-£34,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
Experience:
- Customer service: 1 year (required)
Language:
Work Location: In person
