Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Homeownership Officer
Homeworking – covering the North
£34,235 - £36,037 per year
37.5 hours per week
We are looking to recruit a Homeownership Officer to join the Homeownership Team. The role will be homeworking but will include extensive travel. You will be supported by the Homeownership Service team, you will manage leaseholder properties in the north of the country.
You will be responsible for delivering a responsive and customer focused homeownership management service. In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression. You will have the opportunity to develop your team and contribute to the future satisfaction of homeowners and Scheme Managers.
The role of Homeownership Officer will include:
- Providing effective property and leasehold management in line with relevant legislation, internal policies and good practice
- Delivering a high quality leasehold management service
- Managing residents’ expectations regarding repairs and escalating any property maintenance issues affecting residents welfare via appropriate channels
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
- Delivering general advice on all aspects of tenancy to enable sustainability
- Working with a range of external agencies to resolve a range of issues affecting residents’ welfare including; domestic abuse, anti social behaviour and safeguarding
- Working closely with administrative colleagues to complete a range of tenancy management processes
Skills and experiences:
- Proven experience of undertaking a similar role preferably including leasehold management
- Previous experience of managing staff
- Previous experience of budget setting and signing off scheme accounts
- Prior experience of delivering high quality leasehold services
- Experience in complaint handling, will be pivotal in your pursuit to provide a positive experience to a diverse group of customers with enthusiasm and confidence
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Ability to build strong working relationships with internal and external customers
- Excellent customer service and negotiating skills
- An understanding of Microsoft Office packages including Word, Excel and Outlook
- Excellent communication skills both verbal and written
- Working knowledge of relevant regulations and good practice
- Travel will be a requirement of the role, therefore a full valid driving license is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- Role salary is £34,235 (rising to £36,037 after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 28 June 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.
