ABOUT US
Pitman Training is one of the UK’s leading training providers, with over 180 years of experience in supplying Career focused training.
We have over 250 courses, awards and diplomas which are recognised over the UK, and accredited by Awarding Bodies. Some of our subject include Microsoft Office, Office and Secretarial, Sage, Accounts and Bookkeeping, Business and Management, IT, Software and Web Development and Graphic Design.
Our diplomas and courses are self-paced, and designed to give our students the flexibility to study at times that suit and fit their lifestyle – either at in-centre, online, or a mixture of both.
Throughout, they have the support of our in-house Learning Coaches for queries, guidance, motivation and encouragement in order to help them achieve their goals - and that’s where you would come in.
Alongside our commitment to helping our students achieve their career aspirations, we also host a wide range of e-assessments in our training centre which formulates a large part of the Learning Coach role.
ABOUT THE ROLE
As a Pitman Training Learning Coach, you will be primarily responsible for:
- Overseeing and co-ordinating a diary of e-assessments contracts, seeking opportunities to maximise these where possible.
- Ensuring that all our Pitman Training students are supported, motivated and encouraged throughout their learning journey.
- That exceptional customer service is provided at all times.
On a daily basis you will be conducting, but not limited to the following tasks:
- Manage, download, administer and invigilate high stake examinations, ensuring all policies are adhered to.
- Providing a first point of contact to student’s/exam candidates for any queries
- Provide support throughout our student’s learning journey, for all queries in relation to their studies, ensuring resolution.
- Responsible for student welfare, developing rapport, celebrating student’s success.
- Motivating and encouraging students to help them reach their career and training goals.
- Monitor student progression, and where students face learning barriers, conduct discussions to aid completion.
- General Administration and record keeping, ensuring high levels of accuracy.
- Attaining specific performance KPIs to ensure the highest standards and performance.
- Assisting with the continued generation of content for social media platforms.
- Sharing in the responsibility and management of the day to day running of the training centre.
- Undertaking any other duties reasonably requested in the delivery of the companies’ objectives.
Pitman students and exam candidates expect excellent standards of training, so good product knowledge and outstanding customer service skills are essential.
You will be working closely with the existing team to constantly maintain and improve our services, and this is an exciting opportunity to become part of a passionate team and growing business.
THE PERSON
Passionate about helping others
Experience in administration, customer-focused environment, or other related role
Excellent problem solving skills, with the ability to use initiative
Confident in using IT to download software and troubleshoot
Self- motivated and willing to learn new skills
Good communication and interpersonal skills
Excellent attention to detail with a high level of accuracy
Highly organised, with the ability to prioritise workload, and a proven ability to work with little supervision
An experienced and enthusiastic team player, able to provide comprehensive support for the wider team to achieve their goals
Proficient in Microsoft Office suite essential
Whilst these skills are important, it is personality and attitude that is key for this role, and you will need to have a genuine interest in people and their professional development journey.
Hours of work:
18 hours per week. Mostly 8:30 – 5:00 and including some evenings until 8 pm and Saturdays. Working days and hours to be agreed. Some flexibility may be required to support evenings, Saturday opening, holiday cover and busy examination periods. Additional paid hours may be available.
This is a part time on location position.
Pay: From £13.00 per hour
Work Location: In person
