We’re IAG Loyalty - one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a more rewarding world of travel and experiences.
Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services.
Our Holidays division including British Airways Holidays and Iberia Vacaciones, brings together trusted brands, connecting customers to thousands of destinations worldwide through seamless, end-to-end travel experiences.
We’re on an exciting journey of growth and transformation – we’re going places.
We’re looking for a Talent & Capability Advisor to create and deliver brilliant learning experiences for colleagues across both our Loyalty and Holidays divisions.
You’ll play a key role in helping our people build the confidence, skills and capabilities they need to succeed, combining the coordination and administration that keeps our learning activity running smoothly with the hands-on design and delivery of engaging development programmes.
You’ll take ownership of the operational delivery and continuous improvement of our Inspiring Induction experience, creating a seamless journey from pre-boarding through induction and early colleague engagement. Alongside this, you’ll contribute to the design of wider talent and capability initiatives and take an active role in delivering them to colleagues across the business.
It’s a varied, hands-on role where you’ll be just as comfortable getting into the detail of schedules, enrolments, learning records and communications as you are creating content, facilitating a session or finding new ways to make our learning experiences even better.
Coordinate learning and talent activity, including scheduling, enrolment, learner communications, learning records, reporting and feedback.
Work closely with colleagues across Talent & Capability, People, Communications, Compliance and the wider business to keep learning relevant, well-coordinated and aligned to our culture and business needs.
Experience in learning and development, learning administration, induction, onboarding or a similar people-focused role.
Experience coordinating and administering learning activity, including scheduling, enrolment, learner communications, records and reporting.
A proactive, hands-on and flexible approach, with the ability to spot problems, find practical solutions and keep things moving.
We’re looking for someone who enjoys the variety that comes with a hands-on Talent & Capability role - someone who can keep the operational detail running brilliantly, while also bringing creativity and confidence to the design and delivery of learning experiences.
This role will work across both divisions and will be London based, with time also spent at our other offices. We call our approach to hybrid working The Blend - it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business.
This means you will be required to spend at least two days per week in the London office, with the rest of the time working from home. You may also be required to work from one of our other office, based on your role and 'to do' list.
Diversity and Inclusion
Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership.
We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes.
We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.
